Assistant Facility Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join our facilities management team as an Assistant Facilities Manager in Seattle, where you'll play a critical role in delivering exceptional property operations and maintenance services. In this dynamic position, you'll be responsible for managing customer/client services, financial oversight, facility maintenance, procurement, and supplier relationships while building strong partnerships with key client representatives. This is an opportunity to leverage cutting‑edge AI tools and collaborative leadership to optimize facility operations, drive innovation, and directly support our clients' corporate real estate goals.

Your work will ensure seamless day-to-day operations while fostering a culture of continuous improvement and operational excellence.

• Manage and oversee daily facility operations including HVAC, electrical, plumbing, fire/life safety systems, landscaping, and building management systems (BMS)
• Build and maintain strong client relationships, ensuring satisfaction with facility management services while supporting programs to increase customer engagement
• Coordinate with site teams and contractors to deliver excellent customer service, schedule maintenance, inspect repairs, and manage vendor partnerships
• Support work order management using AI-powered CMMS systems to streamline processes, improve response times, and identify operational patterns
• Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) monthly, implementing corrective actions to meet or exceed performance standards
• Create and edit monthly reports on work orders, budgets, initiatives, and projects using data analytics and visualization tools to provide actionable insights
• Collaborate with the IFM Lead on annual operating budget development, monthly variance reporting, and ensuring invoice accuracy and timely vendor payments

• High school diploma or equivalent
• 2+ years of proven experience managing commercial facilities as a third‑party provider, corporate representative, or consultant
• 1+ years of people management or supervisory experience in the facilities management industry
• Experience using Computerized Maintenance Management Systems (CMMS)
• Strong knowledge of financial and accounting principles as they apply to commercial property management
• Excellent customer service, computer, managerial, verbal and written communication skills
• Basic knowledge of building systems including mechanical and electrical systems

• Demonstrated ability to learn and adopt new technologies, including AI‑powered facility management tools
• Proven ability to work effectively in cross‑functional team environments and build collaborative relationships across departments
• Experience with AI applications for energy optimization, space utilization analytics, and predictive maintenance
• Strong leadership and interpersonal skills with associates, clients, and vendors
• Ability to multi‑task, organize responsibilities effectively, and manage multiple priorities simultaneously
• Experience supporting facility soft services such as meeting preparation,…