Vice President of Residential Rental Real Estate Maintenance

The VP of Maintenance is an executive leader who oversees maintenance operations for Nest DC’s scattered-site single-family homes and small multi-family portfolio. Reporting directly to lisa wise as owner and founder, this role requires a combination of deep mechanical literacy, financial discipline, and logistical oversight.

In this role, the VP leads the maintenance ticket coordination team, manages the field technician roster, recruits and oversees vendor networks, and drives the expert adoption and continuous improvement of our technology stack—including Lead Simple, Google Gemini / Lucy AI, Notion, App Folio, and Rippling.

The VP of Maintenance is responsible for setting growth expectations, meeting, and exceeding revenue targets across all maintenance streams: day-to-day billable technician hours, property turnovers, vendor partner rebates, project management oversight fees, Virtual Maintenance adoption, and the Well Nest Preventative Care program. By strategically deploying talent and tools, managing net operating income (NOI), and improving financial performance, the VP enables department profitability and team profit-sharing aligned with Nest DC’s core value system.

As a member of the Leadership Team, the VP connects with the VP of Marketing, Leasing & Sales and collaborates tightly with the VP of Home Management to align move-ins, turnovers, and client relations across the District, ensuring that operational quality is reflected in our 4.5+ star reputation.

• Ticket Coordination Team Management (4 Personnel): Provide direct management, daily support, and performance oversight for the 4 personnel coordinating maintenance tickets:
• • Maintenance Lead: Directing ticket intake, priority routing, triage standards, and workflow handoffs.
  • 3 End-to-End Maintenance Managers: Overseeing work order life cycles, ensuring 100% of maintenance requests receive a response within 24 hours, and keeping open loops at zero.
• Management of the Field Team: Direct and manage the active field team:
• • 2 Dedicated Well Nest Technicians: Executing annual preventative care visits and photo-documented property condition reports.
  • 3 Hourly Billable Field Technicians: Billed at our standard Schedule A rate.
• Path to Field Staffing Expansion: Drive measurable improvements in ticket coordination, dispatch efficiency, and hourly billability to create the foundation for expanding the hourly field technician headcount, directly increasing department profitability.
• Virtual Maintenance Staffing Path: Design and execute the operational pathway and staffing model for the Virtual Maintenance Program, integrating remote diagnostic technical support.
• Remote Team Support: Partner with offshore remote support teams to streamline administrative tasks, invoice checks, and system updates.
• HR Administration & Rippling: Conduct regular 1-on-1 check-ins, performance reviews, and maintain proper documentation in Rippling to ensure the team has the support needed to perform well.
• Target Bonuses & Profit Sharing: Improve financial performance to meet and exceed budget projections, unlocking target bonuses and profit-sharing for the team as a core element of Nest DC’s value system.

• Emergency Protocols & 24-Hour Coverage: Oversight of emergency protocols, ensuring 24-hour coverage for issues that need attention in the field for our residents to secure property and ensure that residents are secure in their homes and getting appropriate responses from us.
• Complex Systems & Structural Management: Support of highly complicated maintenance and systems and structural issues and insurance claims things that are…