Mgr, Payroll Services

29-Sep-2026

US (Remote)

11264

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers' needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships - join our highly collaborative team to help power project success for our customers.

• Lead, coach, and develop the Payroll Service Onboarding and Support teams to deliver exceptional customer experiences and business results.
• Foster a culture of accountability, continuous learning, collaboration, and customer success.

• Oversee the customer journey from onboarding through ongoing support, ensuring timely issue resolution and successful client outcomes.
• Serve as an escalation point for complex customer situations and help drive issues to resolution.

• Monitor team performance through service metrics, ticket management, workload distribution, and customer satisfaction indicators.
• Develop and implement best practices, processes, and operational improvements that increase efficiency, consistency, and service quality.

• Partner with Payroll Operations, Tax, Product, Training, and other stakeholders to improve processes and enhance the client experience.
• Ensure onboarding and support practices align with regulatory requirements and organizational objectives.

• Develop expertise in the team's case management and ticketing platform and leverage system capabilities to improve team performance and client outcomes.
• Utilize data and reporting to identify trends, remove obstacles, and drive continuous improvement initiatives.

• 5+ years of experience leading customer-facing service, support, onboarding, implementation, payroll, or customer success teams.
• Demonstrated experience managing employee performance, coaching team members, and developing high-performing teams.
• Strong operational leadership skills, including experience managing workloads, service levels, and performance metrics.
• Excellent verbal and written communication skills.
• Proven ability to build relationships and collaborate effectively across multiple departments.
• Strong analytical, organizational, and problem-solving abilities.
• Experience managing customer escalations and driving issue resolution.
• Ability to balance multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering quality results.

• Payroll service bureau, payroll operations, payroll implementation, or payroll support experience.
• Experience leading onboarding, implementation, customer success, or client support organizations.
• Experience working with ticketing, case management, or customer service management platforms.
• Knowledge of payroll processing, payroll tax, timekeeping, or related workforce management solutions.
• Experience driving process improvement initiatives through technology, reporting, and operational metrics.
• Bachelor's degree or equivalent combination of education and experience.

Customer Support

The U.S. salary range for this position is $71,000.00-$. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience.
Benefits and perks listed here may vary depending on the nature of…