Voice Over Internet Protocol; VoIP) Engineer IV

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states.

Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Voice Over IP Engineer (VoIP) IV provides Fred Hutchinson Cancer Center with expert level engineering, architecture, design, implementation, operations, management, and technical leadership of complex voice over IP systems.

At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.

This role will have the opportunity to work partially at our campus and remotely.

• Responsible for development and maintenance of business-critical communications and/or network-based voice product systems, including planning, designing, and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP).
• Responsible for monitoring and performance of enterprise platforms.
• Oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors and internal teams.
• Leveraging expertise and experience, the incumbent will develop solutions that best align with the Fred Hutch voice network requirements, identifying cost-effective implementation and long-term support strategies.
• Provide Tier 2 support of internal voice and data communication systems.
• Comply with departmental processes, such as incident management, change management and problem management.
• Monitor and report on voice systems usage, availability, and performance.
• Lead telephony system evaluations.
• Collaborate with other members of IT staff and end users.
• Follow VoIP engineering best practices and adhere to existing policies and procedures.
• Design rack and cabinet equipment layout for server rooms and other telecommunications rooms.
• Report, manage and troubleshoot issues with appropriate vendor tech-support staff.
• Perform advanced-to-expert level configuration, troubleshooting and problem mitigation on all voice equipment, including wireless and network security equipment.
• Work effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight.
• Identify and maintain tools/applications for network monitoring, control, and reporting.
• Lead short and long-range capacity planning.
• Lead design, planning, and implementation of voice and data network systems.
• Track telecommunication equipment software/firmware levels/revisions and lead efforts to upgrade accordingly.
• Lead…