Category Manager Project Intern ( Shop-Operations BS​/MS

Category Manager Project Intern (Tik Tok Shop-Operations) - 2026 Start (BS/MS)

Location:

Seattle

Employment Type:

Intern

Job Code: A23374B

Responsibilities:

About the Team The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making Tik Tok the commerce channel of choice for merchants, creators, and affiliates. You've seen the virality and impact of #Tik Tok Made Me Buy It .

Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making Tik Tok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping. The Tik Tok Shop US operation team aims to deliver high quality products together with a unique customer experience via Tik Tok.

The team is responsible for building the Tik Tok e-commerce partnership for the Tik Tok e-commerce business in the US. With more than 1 billion loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Successful candidates must be able to commit to at least 3 months long internship period.

• Industry & Market Analysis:
  Research industry trends in the Fashion category, focusing on leading merchants, product assortment, seasonality, and pricing patterns.
• Strategic Insights:
  Compile and deliver research reports with actionable insights to support leadership decision-making, ensuring alignment between market dynamics and category growth strategy.
• Seller Activation:
  Conduct initial outreach via phone, email, or chat to introduce the opportunity and assess seller interest.
• Seller Operations & Communication:
  Develop and maintain a structured approach (e.g., surveys, interviews, trackers) to collect qualitative and quantitative feedback from existing sellers. Synthesize seller insights into concise reports that help identify common operational pain points (e.g., order processing, logistics, product uploads).
• Relationship Management:
  Act as a point of contact for day-to-day seller queries, concerns, and assistance — ensuring timely responses and escalation when needed.

Qualifications:

Minimum Qualifications:

Currently pursuing a Bachelor's or Master's degree, with strong interest in e-commerce and the fashion industry, including market trends, leading brands, and consumer behavior. Strong analytical and problem-solving abilities; proactive, detail-oriented, and capable of conducting both qualitative and quantitative research to generate actionable insights. Excellent communication and cross-team collaboration, skilled at moving things forward. Passion for business and aim for higher goals.

Preferred Qualifications:

Internship or full-time experience in an e-commerce marketplace business, or retail category management. Familiarity with Tik Tok content ecosystem, shoppable content, and brand-creator partnerships

Job Information:

For Pay Transparency Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $23.75- $23.75. Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half…