Activation & Merchandising Manager

Bon Appetit – Activation & Merchandising Manager, Seattle, WA

Salary: $90,000 - $100,000 per year

Bon Appetit Management Company is looking for an Activation & Merchandising Manager to bring our brand to life—one café, one community, one unforgettable moment at a time.

As a key member of our regional team, you'll collaborate closely with the Image & Style team to develop and execute standout customer experiences that drive satisfaction, participation, and revenue. From activating brand initiatives and refreshing café environments to guiding on‑site teams and supporting client reviews, you'll be the hands‑on champion of the Bon Appetit brand in the field.

• Activate the Bon Appetit brand through guest-facing experience initiatives (WOWS) and internal people programs, utilizing our activation toolkit and collaborating with our professional design team on account-specific projects
• Travel to accounts 3–4 days per week, providing front‑of‑house and culinary support including café layout design, smallwares setup, and team training
• Partner with on-site culinary and front‑of‑house teams to establish and uphold Bon Appetit brand standards, merchandising vision, and Great Expectations 4 (GE4) tactics
• Develop proactive recommendations to refresh guest experiences and support account retention; guide accounts in building and executing impactful business plans
• Review all account-facing content for design quality, grammar, and brand voice; assist in preparing activation materials for client quarterly reviews
• Surface scalable solutions and lead with the mindset of “automating the predictable, so we can humanize the exceptional”
• Support account openings and brand activation events, including travel outside the region as needed

• 4+ years of experience in marketing, communications, or public relations—agency or food service/restaurant experience strongly preferred
• A genuine passion for great food, guest experience, and sustainability
• Strong writing skills with a sharp eye for grammar, design, and brand consistency
• Proficiency in Microsoft Office, Canva, Adobe Acrobat, Word Press, and Jira
• A proactive, creative, and solutions-oriented mindset with the ability to work independently and manage multiple priorities
• Excellent interpersonal and public speaking skills; comfortable presenting to clients and leading field teams
• BA/BS in Marketing, Communications, Public Relations, or Journalism preferred

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Bon Appetit maintains a drug-free workplace.

Req

Contact:
Johanna P Heidler