Klaviyo Email; Retention Specialist

Who We Are

Right Hook Digital is a growth marketing agency working with 7-8 figure DTC eCommerce brands across the US and Australia. We're a Premium Google and Meta Marketing Partner and a global team of 60+ and we're scaling our US retention team.

We've partnered with brands like Alpha Lion, July Luggage, Geedup, Mister Zimi, Silly George, and many more. Our work spans paid social, Google, and retention - and we take all three seriously.

At our core, we're a team of A-Players who genuinely care about outcomes. We've built a culture around Kaizen (continuous growth), openness and candor, and elevating one another - and we look for people who live those values, not just nod at them.

As a Klaviyo Email Specialist, you're the execution engine inside a retention pod. You work directly alongside a Retention Strategist to bring lifecycle strategies to life, building campaigns and flows, managing the content calendar, briefing designers and copywriters, and making sure every email that goes out is on-brand, on-time, and error-free.

This is not a strategy role - but it's the role that makes strategy real. If you're detail-obsessed, fast in Klaviyo, and take pride in flawless execution, you'll thrive here.

• Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands
• Set up and configure Klaviyo email and SMS accounts for new clients
• Own the campaign calendar - keeping it current, flagging risks early, and making sure nothing slips
• Write creative briefs for designers and copywriters, and manage the email design process from brief to approval
• Pull and compile monthly performance reports across email and SMS accounts
• Communicate directly with clients on campaign approvals, design feedback, and performance updates
• Collaborate with your Retention Strategist and pod (designer, copywriter) on all client deliverables
• Maintain a strong design eye - you're not building the emails, but you know when something looks off-brand

• Minimum 1 year of hands‑on Klaviyo experience - campaigns, flows, segmentation, and reporting
• Minimum 6 months of agency experience or managing multiple clients simultaneously
• Strong attention to detail - you catch errors before they go live, not after
• Clear written and verbal communication skills - you can write a concise client update or design brief without being asked twice
• Strong project management skills - Click Up experience is a plus
• SMS experience (Klaviyo or Postscript) is a plus
• Strong Excel or Google Sheets skills

• Work alongside world‑class DTC retention strategists, paid social specialists, and eCommerce growth marketers every day
• A dedicated pod structure - you're supported by a strategist and designer, not working in isolation
• Access to ongoing training and account reviews with top retention practitioners and industry experts
• Real career progression - we promote from within and are actively building this department
• Exposure to a diverse portfolio of established DTC brands across fashion, health & fitness, jewelry, beauty, and more
• A tight‑knit team culture built on Kaizen, openness, and genuine care for each other's growth
• Flexibility in working hours with notice

• Submit your resume, a brief cover letter, and a 2‑minute intro video. Applications without a video will not be considered.