Associate Account Strategist Donut Studios

WHY DONUT STUDIOS?

At New Engen, we help brands grow, not just bigger, but smarter. We are a digital marketing agency that drives meaningful impact across the entire customer journey by integrating media, creative, analytics, influencer, and retail strategies into performance-driven campaigns.

Donut Studios is our in-house creative studio, purpose-built to craft high-performing, platform-native, and digital content for the world’s most ambitious brands. As a key part of New Engen’s suite of specialized solutions, alongside offerings like the Acorn Creator Suite
- Donut Studios helps unlock breakthrough creative that drives results, fast.

We are a collaborative group of strategists, content creators, copywriters, editors, designers, account managers, and more who are all in on helping brands, and each other, thrive. We work hard, stay humble, and build with purpose.

We're looking for an Account Coordinator to support one of our key enterprise client engagements. In this role, you'll partner closely with Account Strategists, Project Managers, and cross-functional teams to help keep projects organized, client communication flowing, and creative work moving from brief to delivery. This is an ideal opportunity for someone early in their career who’s eager to build a strong foundation in account management while making an immediate impact.

Assist the Account Strategist with day‑to‑day client communication by preparing meeting materials, drafting status updates, tracking action items, and helping ensure every client interaction is thoughtful and organized.

Help maintain project documentation, account resources, client wikis, and internal trackers so teams always have accurate, up‑to‑date information.

Partner with Account Strategists and Project Managers to track deliverables across multiple campaigns, coordinate project intake, and help keep timelines on schedule.

Monitor project progress, identify missing information, timeline risks, or potential blockers, and proactively communicate issues before they impact delivery.

Review assets before delivery to ensure they meet project requirements, follow established processes, and are ready for client review.

Work closely with Project Management, Creative Strategy, designers, copywriters, and production teams to keep communication clear, projects moving, and priorities aligned.

Build your knowledge of creative production, client services, and enterprise marketing while taking on increasing ownership and responsibility as you grow.

• 1-2 years of experience in an account coordination, client services, marketing, or agency support role, preferably within a digital marketing, creative, or advertising agency.
• Strong organizational skills with the ability to manage multiple projects and competing priorities.
• Excellent written and verbal communication skills with a professional, client-focused approach.
• Exceptional attention to detail and a quality-first mindset.
• Experience working with project management platforms such as Asana or similar collaboration tools.
• A proactive attitude with the confidence to ask questions, solve problems, and follow through on commitments.
• Ability to thrive in a fast-paced, collaborative, remote environment while working across multiple time zones.
• Must reside or work within the Eastern Time Zone.

• Exposure to creative production, content, video, or design workflows.
• Experience with tools such as Frame.io, Figma, Airtable, Workfront, or Box.
• Familiarity with B2B, SaaS, technology, or enterprise clients.
• Experience supporting paid media, content marketing, or growth marketing programs.
• Internship or professional experience in digital marketing or creative production.

• Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D
• 401k
  - Employer match
• HSA
  - Employer contributes
• Flexible Vacation & PTO plan
• Paid Maternity / Paternity
• Paid Holidays
• Remote/Flex day schedule
• Laid back office environment
• The coolest team ;)
• Fun company events…