Manager, Social Media Strategy & Community

Social Media Marketing Manager – Space Needle & Chihuly Garden and Glass

Responsible for developing and implementing the social media strategy for the Space Needle & Chihuly Garden and Glass to amplify visitors' experiences, build brand affinity, support marketing and PR campaigns, and engage with our community to turn guests into fans. Work with the Director of PR and PR managers to create, implement, track, and optimize our social media presence with the goal of increasing awareness and attendance for the Space Needle & Chihuly Garden and Glass.

• Develop, implement, and manage the Space Needle & Chihuly Garden and Glass social media strategies across six accounts (Space Needle, Chihuly Garden and Glass, The Loupe Lounge, The Bar at Chihuly Garden and Glass, Base 2 Space, and See It All).
• Monitor and proactively increase social traffic, growth, and engagement performance across all platforms.
• Create social media content (including copy, photography, and video content).
• Develop a pipeline of content for all social media channels to include user-generated content, photography partners, and photoshoots.
• Define KPIs and measure the success of social media campaigns and ongoing activity.
• Develop and maintain a company social media standard SOP.
• Stay up to date with the latest social media best practices, trends, platforms, and technologies.
• Collaborate with internal and external clients to create positive communication and strong relationships.
• Other duties as assigned.

• 3+ years of professional content curation and social media marketing experience.
• Proven track record of growing and retaining social audiences.
• Sound knowledge of key tools including Meta Business Suite, Google Analytics, Supermetrics, Crowd Riff, etc.
• Experience in consumer-facing brands (especially hospitality, tourism, attractions, food & beverage) a plus.
• Proficient in Microsoft Office.
• Can work in a fast-paced, collaborative, dynamic office environment.
• Ability to work occasional evenings or weekends as requested.
• Excellent organizational skills.
• Detail oriented.
• Self-motivated, creative and team oriented.
• Conscientious in quality and guest service.
• Excellent written and oral communication skills.
• Able to lift and carry 35 pounds and stand for multiple hours at events.

• 401(k) plan, with 50% match of the first 6% you contribute, equivalent to 3% of your wages.
• Deferred compensation into 401(k) account at company shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (15 per year).
• Paid Time Off of 14 days per year.
• Tuition reimbursement of 50%, up to $2,500 per year.
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company-sponsored medical plan.
• 50% discount for many purchases at the Space Needle (Retail, Food and Beverage).
• Charitable Contributions / Matching Gift, up to $200 per year.
• Paid parking or up to $250 per month toward an orca card.

Full‑time, salaried position.

Salary Range: $70K – $80K DOE.

As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors.

We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.