Senior Manager, Residential Projects & Marketing | Residential Services

Senior Manager, Residential Projects & Marketing

Master organizer, team player, brand ambassador, the Residential Marketing & Project Manager will support our mission in creating an authentic and exceptional experience for guests, team members, and owners. This position will bring enthusiasm to the team, flourish in a fast-paced environment, show curiosity and a willingness to gain experience in operations, and ensure brand cohesion across our communities.

Let's start off with the most important part-what's in it for you:
The Perks

• Salary Range: $85,000 - $95,000 DOE
• Cellphone Allowance eligible
• Incentive eligible
• Commuter/Parking Allowance eligible (parking available when working from Seattle Support Center Office)
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans
  -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us.

We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact

• Serve as marketing support for assigned properties within the residential portfolio.
• Support the development and execution of annual marketing plans, marketing budgets, reports and presentations. Advise on marketing budgets for properties that do not have a budget for marketing services.
• Manage multi-channel marketing initiatives, including:
• Social Media
• Design and print onsite collateral
• CHR/CH website updates (photos, bios, press pages)
• Partner with internal and external teams on an ongoing basis
• Create marketing emails and templates.
• Track and analyze communication metrics such as reach, engagement, and sentiment to evaluate the effectiveness of communication efforts and make necessary adjustments.
• Attend Operations & Leadership meetings, developing agendas, taking and distributing notes.
• Review and proofread content created by residential team members.
• Create process for ordering branded collateral for items like uniforms, nametags, and nameplates.
• Devise innovative methods to enhance resident engagement across all properties. (Pet of the Month, how to plan a resident event, resident surveys)
• Develop standardized forms to support residential operations including violation letters, move-in packets, parking registration forms, etc.
• Oversee community outreach initiatives in collaboration with local businesses, proactively identifying opportunities for residential properties to engage and connect with the local community.
• Create and update flyers, presentations, newsletters, signage, invitations, and other collateral.
• Process marketing invoices for each property, manage and maintain marketing files.
• Perform administrative duties for the residential leadership team, including but not limited to scheduling meetings, creating reports, distributing messages, etc.
• Assist executives and senior leadership with presentation development, and training to ensure effective communication with key stakeholders.
• Work closely with the General Management team to evaluate the success of programs and procedural functions.
• Conduct training on branding standards and areas of responsibility as needed. Provide ongoing training and support to ensure property team members are well-versed in the latest communication strategies, enabling them to deliver quality content to their residents.
• Serve as the point of contact for all residential marketing requests. Develop comprehensive Request for Proposal on all marketing requests made by a property.
• Oversee brand development and ensure all marketing channels and communication materials appropriately represent Columbia and the property brands. Create simplified branding guidelines for properties who have no existing branding standards.
• Maintain property…