E-Commerce Safety Communications Manager

E-Commerce Safety Communications Manager

Location:

Seattle

Employment Type:

Regular

Job Code: A214310A

This role sits within our Global Trust and Safety Communications Team. You will work closely with cross-functional partners in Product, Trust and Safety, Legal, and Public Policy to develop and execute global communications campaigns.

We are looking for a creative and experienced communications professional to support our Trust & Safety storytelling around our e-commerce platform, Tik Tok Shop. This role will be critical in developing and executing global communications campaigns that proactively tell the safety story of Tik Tok Shop.

• Global Campaign Strategy:
  Develop and execute communications campaigns that build brand trust and highlight our commitment to safety Tik Tok Shop.
• Proactive Storytelling:
  Create blog posts, media pitches, and launch materials to amplify global announcements regarding our e-commerce initiatives.
• Media Relations:
  Act as a primary contact for media on safety related issues, and train spokespeople for interviews, panel events and presentations.
• Cross-Functional Counsel:
  Provide communications guidance and approvals to teams across the business, helping to communicate our commitment to safety across some other monetized products.
• Crisis & Issue Management:
  Support the press office in managing media inquiries and communications regarding regulatory developments or policy escalations related to Tik Tok Shop.

• Bachelors degree or higher
• 5+ years of experience in communications
• Experience managing large-scale, multi-market campaigns from concept to execution
• Outstanding verbal and written communication skills, with the ability to distill complex technical issues into easy-to-digest explanations
• Strong organizational skills with ability to manage multiple high-stakes projects
• Experience in a press office or handling crisis communications

• Proven track record of leading consumer-facing campaigns for e-commerce platforms or monetization products
• Ability to work effectively across time zones and cultures to adapt announcements for diverse global markets
• Highly analytical with the ability to use research to inform creative storytelling and mitigate reputation risk
• Comfortable working in a fast-paced environment and managing multiple high-stakes projects simultaneously

The base salary range for this position in the selected city is $115,520 - $209,380 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at