Marketing & Communications Manager

Position Overview

We are seeking a creative and strategic Marketing & Communications Manager to support a key client account in the Seattle, Washington region. This on‑site role will serve as the primary communications, marketing, and design resource for the account, working closely with JLL’s facilities and projects operations teams to deliver exceptional visual and communication experiences. The ideal candidate will combine strategic thinking with hands‑on design capabilities, creating complex branding materials—including signage, way finding systems, graphics, and customer‑facing collateral—that enhance the client’s physical spaces and support operational excellence.

The position requires regular presence at client sites with approximately 20% travel within Washington state.

• Design and produce signage programs, including building identification, way finding, directional signage, floor directories, and graphics
• Create customer‑facing materials such as tenant welcome kits, building amenity guides, floor maps, lobby displays, and property marketing collateral
• Develop branded materials that support facilities operations, including safety signage, operational notices, event graphics, and internal communications
• Design visual assets for projects operations, including construction notifications, move announcements, renovation updates, and occupancy communications
• Maintain brand consistency across all client touchpoints while adhering to established brand guidelines and visual identity standards
• Produce print‑ready files with accurate specifications for fabrication and installation
• Conduct site visits across the portfolio to assess signage needs, verify installations, and gather content

• Produce high‑quality graphic design work including infographics, presentations, digital displays, posters, flyers, and promotional materials
• Create templates and standardized formats for recurring needs of facilities and operations teams
• Design digital assets for building communication channels, including email headers, social graphics, and digital signage content
• Develop photography and visual content briefs to capture spaces, amenities, and events
• Photograph properties and events to maintain an up‑to‑date visual asset library

• Coordinate with signage fabricators, print vendors, and installation contractors to execute design projects
• Provide technical specifications and production guidance to ensure quality output
• Manage vendor relationships, obtain quotes, track orders, and ensure timely delivery
• Conduct quality checks on printed and fabricated materials before and after installation
• Visit sites to oversee installations and verify proper placement and execution

• Partner with facilities management teams to communicate building updates, service schedules, amenity information, and tenant notifications
• Support projects operations by creating clear, branded communications for construction activities, move coordination, and space changes
• Develop communication materials that keep building occupants informed and engaged
• Design emergency preparedness materials and operational signage as needed
• Maintain on‑site presence to respond quickly to urgent communication needs

• Develop and implement communications and marketing strategies that support account operations and enhance client satisfaction
• Create campaign calendars and communication plans aligned with facilities operations and client objectives
• Produce written content, including newsletters, email campaigns, announcements, and property updates
• Manage content calendars to ensure timely, relevant communications across multiple properties

• Serve as the on‑site communications and design resource for facilities managers, project managers, and operations teams
• Respond to communication requests with quick turnarounds and creative solutions
• Build strong working relationships with client contacts and JLL service delivery teams through regular in‑person interaction
• Attend operational meetings to understand upcoming needs…