Principal, Strategic Executive Internal Communications, Customer Service

Description
The Amazon Customer Service (CS) Strategic Enablement team is seeking a Principal Communications Business Partner (BP) to provide executive-level strategic internal communications support to drive organizational effectiveness, engender employee engagement, and build strategic executive presence at the highest levels.

Description
The Amazon Customer Service (CS) Strategic Enablement team is seeking a Principal Communications Business Partner (BP) to provide executive-level strategic internal communications support to drive organizational effectiveness, engender employee engagement, and build strategic executive presence at the highest levels.
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth s most customer centric company. CS is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience – across all of our CS channels – in every interaction.
As a Principal Communications BP, you ll serve as the dedicated strategic internal communications partner to the VP, CS and, by extension, their leadership team across our global CS organization. You ll design and drive multi-year communications strategies that connect thousands of employees to organizational vision, lead through complex and sustained organizational transformation, and shape how CS senior leadership shows up, messages, and engages across the enterprise.

Your work spans the full spectrum, from architecting board-level narratives to driving frontline engagement, from leading crisis and issues communications to designing executive events, and from serving as a credible challenger to proactively identifying opportunities to strengthen leadership narrative and organizational alignment.
This role requires a seasoned communications leader who thrives as a true strategic partner at senior leadership level - someone who operates with exceptional autonomy, navigates ambiguity with composure, and delivers exceptional results in high-stakes environments. The ideal candidate has a proven track record advising C-suite or senior-most executives and brings the presence, credibility, and business acumen to operate as a peer in senior leadership settings.

They write with precision, influence without authority, and bring the organizational rigidity to quickly become a subject matter expert on the CS business and its communications needs.
Key job responsibilities