Senior Professional,Enterprise Transformation Job Seattle area,Washington USA,Marketing / Advertising / PR

Core Responsibilities

Program Operations:
Coordinate and execute Green Glove engagement activities, communications, events, and recognition programs. Manage deliverables and ensure initiatives are executed consistently, professionally, and on schedule.
Content and Communications:
Develop, review, and refine communications, presentations, training materials, and engagement content. Ensure content is clear, engaging, customer-focused, and aligned with the Green Glove brand while driving desired behaviors and outcomes.
Continuous Improvement:
Identify opportunities to improve engagement activities, processes, and program effectiveness. Analyze feedback, performance metrics, and operational insights to uncover root causes, develop recommendations, and support implementation of improvements that increase program impact.
Program Support and Coordination:
Support the planning, testing, rollout, and ongoing management of Green Glove initiatives. Coordinate with business partners, track progress, manage logistics, and help translate ideas into operational execution.
Reporting and Documentation:
Maintain program documentation, engagement metrics, activity calendars, and reporting. Monitor program effectiveness and provide regular updates on participation, outcomes, and opportunities for improvement.
Stakeholder

Collaboration:

Build effective working relationships across Market Point and partner teams. Gather input, coordinate activities, and help build alignment around Green Glove initiatives and experience improvements.

Skills

Customer and Agent Focused – Demonstrates empathy for customers, both internal and external, and an understanding of their needs, motivations, and challenges. Creates experiences, communications, and programs that resonate with frontline audiences and drive meaningful engagement.
Program Ownership and Execution – Independently manages programs, work streams, and deliverables from concept through execution. Anticipates needs, solves problems proactively, and delivers high-quality results with limited oversight.
Content Strategy and Design – Develops clear, engaging, and high-quality content across a variety of formats including presentations, training materials, communications, and engagement programs. Tailors messaging to the audience and desired outcome.
Business Judgment – Applies sound judgment to determine the appropriate level of effort, stakeholder engagement, and solution design needed to achieve objectives efficiently and effectively.
Continuous Improvement – Uses feedback, performance data, and observations to identify opportunities for improvement. Continuously refines programs, processes, and experiences to increase effectiveness and engagement.
Collaboration and Influence – Builds productive relationships across teams, incorporates diverse perspectives, and gains support for ideas while maintaining focus on outcomes and execution.
Learning Agility – Quickly develops working knowledge of unfamiliar topics and translates direction into effective communications, experiences, and operational improvements.

Required Qualifications

3+ years leading projects, programs, initiatives, or operations.
Strong project management and organizational skills with the ability to manage multiple priorities.
Experience creating communications, presentations, training materials, or engagement content.
Experience using data and metrics to measure performance and drive improvements.
Proven ability to independently manage projects and deliver high-quality results.
Strong written and verbal communication skills.
Proficiency in developing clear, visually engaging materials.
Demonstrated ability to create effective content and training materials with limited direction.

Preferred Qualifications

Experience in a…

Senior Professional, Enterprise Transformation