Volunteer Engagement Manager

Family Works is a North Seattle-based food bank and resource center which nourishes and strengthens individuals and families by connecting people to support, resources and community. We are an open and welcoming place that empowers people and families, who might not otherwise have access to healthy, fresh food and parenting or life-skills resources, to improve their well-being and increase their resiliency through the support of a caring community.

The Volunteer Engagement Manager provides strategic leadership for Family Works’ volunteer program, ensuring volunteer engagement aligns with organizational priorities, program needs, and the agency’s mission. This role is responsible for designing, implementing, and continuously improving systems for volunteer recruitment, onboarding, placement, supervision, and retention across Family Works programs.

The Manager is a member of the Program Department Leadership Team and will partner with program staff to strengthen the integration of volunteers into service delivery while cultivating a welcoming, inclusive, and high-impact volunteer experience. Through data-informed decision-making, cross-department collaboration, and community partnership, this role ensures that volunteers are effectively mobilized to support participants, staff, and agency outcomes articulated in the Family Works’  strategic plan.

The Manager currently provides direct management and supervision to one (1) part-time Senior Volunteer Coordinator. Family Works relies on volunteers to support our mission. In 2025, 450 individuals volunteered for 12,307 hours. The Volunteer Engagement Manager will have manager‑on‑duty responsibilities, which are scheduled in coordination with the management team.

To perform this job successfully, an individual must be able to perform each of these essential duties at a satisfactory level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide strategic oversight of Family Works’ volunteer engagement program (including individual and corporate volunteerism corporate alignment with agency goals, equity commitments, and programmatic needs.
• Develop, implement, and regularly assess volunteer engagement strategies, policies, and procedures to improve effectiveness, consistency, and impact.
• Serve as the organizational subject‑matter expert on volunteer engagement best practices, trends, and compliance requirements.

• Lead agency‑wide volunteer recruitment efforts, including representing Family Works through outreach, partnerships, and community engagement strategies.
• Oversee volunteer onboarding, orientation, and training processes to ensure clarity of expectations, safety, and mission alignment.
• Oversee volunteer recognition and appreciation strategies that support retention, morale, and long‑term engagement.

• Oversee volunteer placement and scheduling systems to ensure appropriate coverage and effective use of volunteer capacity across programs.
• Together with the Sr. Volunteer Coordinator, provide guidance, and support to volunteers, addressing performance concerns, conflicts, or special circumstances with professionalism and empathy.
• Partner closely with the Program Leadership Team to assess volunteer needs, develop volunteer roles, and ensure volunteers are effectively integrated into service delivery.

• Cultivate and manage relationships with corporate partners, serving as the primary point of contact for planning, communication, and follow‑up.
• Collaborate with Programs and Development teams to align corporate volunteer engagement with fundraising, sponsorship, and stewardship strategies.
• Design and oversee scalable, high‑impact corporate volunteer opportunities, including one‑time service events, skills‑based volunteering, and ongoing group engagements.

• Ensure accurate and timely maintenance of volunteer records, including hours,…