Centralized Domestic Violence Helpline Director; NB

Posted on July 08, 2020

New Beginnings, an organization that empowers survivors and mobilizes community awareness and action to end domestic violence, is hiring a director to establish and manage a centralized domestic violence Helpline for King County, Washington. This project, the first of its kind, will be developed and cultivated in collaboration with other gender-based violence response agencies within King County, and will serve survivors of domestic violence, their friends, family members, social service providers and first responders throughout the region.

This is an exciting opportunity to develop and lead an innovative, responsive, multi-lingual phone and chat service, centering racial and gender equity.

The Director will design the new Helpline from the ground up, and will recruit, hire, train and manage a new team of bilingual, bicultural advocates to staff it. The Director will also be part of the New Beginnings management team and will develop and maintain strong relationships with a large network of community partners.

We are seeking an entrepreneurial leader, with a passion for social justice, who is also a collaborative team player. Expertise in domestic violence and/or extensive experience with crisis hotline staffing or management is highly desirable. Successful candidates will have a demonstrated commitment to racial and gender equity.

“The person who answered the DV hotline saved my life. She helped me to name the abuse. She gave me safety planning ideas and helped me come up with the right concrete steps to take…..She helped me understand that domestic violence can happen to anyone.”
-Survivor, King County, Washington

Our vision for the Helpline is that each call or contact will advance survivors’ journeys to autonomy and freedom, and strengthen our communities’ resolve to end gender-based violence.

New Beginnings needs you to bring this vision to life!

HOURS: 40 hours per week, primarily Monday through Friday with flexible hours as needed, to ensure high quality management of 24-hour Helpline operations.

COMPENSATION: $70,000 + DOE. Full-time exempt position; medical, dental and vision benefits; life insurance; retirement contribution; paid time off, education leave and allowance.

Mission: New Beginnings empowers survivors and mobilizes community awareness and action to end domestic violence.

Vision: New Beginnings envisions a world free of violence and oppression, reflected in peaceful relationships and communities.

Founded in 1976 as Seattle’s first organization dedicated to ending domestic violence, New Beginnings provides an array of supports to survivors at all steps on their journey with domestic violence. With over 40 years of operation, New Beginnings is a leading force in the movement to end domestic violence.

Our programs include:

• Community based individual advocacy and support groups
• Legal advocacy and clinics
• Children’s services
• Mental Health therapy
• Bridge housing
• Rapid Rehousing
• Technology Enabled Coercive Control (TECC) Clinic
• Community education and professional training
• And soon, the new 24x7 centralized Helpline!.

New Beginnings strives to build a meaningful, welcoming and equitable workplace, inclusive of diverse voices, experiences and perspectives. The DV Helpline director will have full agency support and authority to develop a program and staff that centers racial equity and social justice. We are currently a predominantly white agency, on a committed journey toward racial equity. It is critical to us and to our community to build a multi-lingual, multi-cultural Helpline that centers survivors from marginalized communities, and this needs to be integral to the leadership, staffing, and culture of this project.

Outreach to a domestic violence Helpline is the first point of contact to support and services for many domestic violence survivors. The response that survivors receive to their courageous call or chat can mean the difference between hope and despair, between a sense of agency or fear, between safety and ongoing harm.

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