Volunteer Coordinator

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states.

Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Volunteer Coordinator coordinates the clinical volunteer program, volunteer patient ambassadors and peer-to-peer patient program for the Fred Hutchinson Cancer Center. This includes serving as a primary contact for all volunteers, including recruitment, on‑boarding, supervision, and role development. The position also oversees our community pantry program located in our patient housing facilities.

This is a Full‑Time role working Monday thru Friday, 8:00 to 4:30, at our South Lake Union Campus. This role may require periodic evening shifts to support community events or other business needs.

• Recruit and on‑board volunteers – this includes processing background checks and making determinations for eligibility, online orienting, training and supervising volunteers.
• Maximizes the skills and abilities of volunteers through role matching to support the needs of the organization and patients and families.
• Create, update and evaluate policies and procedures as it relates to the volunteer program.
• Coordinate all events for annual volunteer recognition.
• Maintain weekly Patient Community Pantry and Grab‑and‑Go events and monitor budgets related to these events.
• Oversee volunteer patient ambassador program and peer‑to‑peer patient program.
• Oversee all regulatory files, paperwork, medical compliance, and training/educational requirements for volunteers, specific to Joint Commission standards.
• Maintain and manage volunteer online learning management system and database, including tracing of hours of service and volunteer schedules.
• Advise and train department staff that supervise volunteers; develop new roles and programs that directly support patients and families.
• Problem‑solve and resolve issues related to volunteers or the program, patient concerns, etc.
• Provide back‑up support to retail stores volunteer staffing as available.
• Other duties as assigned.

Required:

• Associate or Bachelor’s Degree.
• Minimum of two years' experience in Volunteer Management and Event Coordination.
• Critical thinking skills.
• Ability to take initiative and use sound judgment in carrying out responsibilities.
• Ability to work in a fast‑paced, complex health care environment.
• Customer service skills.
• Ability to prioritize concurrent responsibilities and demands.
• Basic knowledge of medical terminology.
• Strong organizational skills.
• Demonstrates initiative as evidenced by advancing technical skills, sharing knowledge with others and taking on more responsibility.
• Advanced ability in the use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to work independently and as part of a team as the situation requires.
• Ability to communicate verbally in person, on the phone and in writing in a clear, concise and professional manner.
• Ability to facilitate and present in meetings.
• Ability to navigate team and…