Program Manager

Position: Program Manager 1
Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest. Compass is guided by the belief that "Everyone Deserves A Home". We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by LCSNW but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.

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WHAT WE WILL DO FOR YOU:
As an employer of choice, we're deeply committed to supporting our employees because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

A 37.50 hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:
Since 1999, Cascade Women's Program has provided a safe place to live and access to vital resources for female identifying individuals who have experienced homelessness for more than a year or have a documented disability. The program provides 32 units of permanent supportive housing, along with case management and support from a skilled, compassionate staff.
The primary role of the Program Manager is to ensure service delivery consistent with the Compass mission, values, and vision through appropriate planning, implementation, operation, and evaluation of assigned programs. The Program Manager also seeks meaningful cross-program collaborations through knowledge of other agency programs, initiatives, and strategic plans. This position oversees all aspects of the program.

Planning & Operations:

* Ensure financial performance for programs through proper budgeting along with monitoring of revenue and expenses.

* Facilitate quality and timely service delivery by working with staff to review workflows and update practices.

* Work with Coordinators to develop schedules that ensure adequate coverage to provide service delivery and milieu management.

* Ensure program specific data collection systems in place and that staff properly enter data in a timely fashion.
Monitoring program revenue and expenses.
Ensure timely reporting to all program funders by producing all monthly, quarterly, and annual invoices/billing/reports per funder requirements.

Participation in Service Delivery

Partner with other Program Managers, the Deputy Director, and Director of Housing Services in the facilitation of program improvements and development.
Ensure knowledge of operation and awareness of emergent issues by being available to residents.
Occasional case management or the handling of other resident issues as well as cover various shifts and other staff assignments.
Ensure timely and accurate data entry into all program-specific databases.
Create monthly statistical reports for internal and external purposes and analyze trends or critical findings.
Use data from monthly and quarterly reports to analyze service delivery revenue (participant program fee/rent collection) and vacancy rates to identify areas for improvement as well as identify new sources of revenue.

Representation & Advocacy

Collaboration with existing partnerships including Neighbor Care, CREW and REACH, as well as developing new partnerships.
Collaborate with the Property Management company to ensure Compass policies and practices are adhered to.
Represent agency in community advocacy efforts by serving on boards, coalitions and work groups that influence public policy and community efforts to end homelessness.
Build and enhance external relationships through coalitions and with contract monitors to foster positive working relationships and to secure future funds.
Develop and maintain sponsoring relationships with churches, community groups and businesses to obtain general financial support and in-kind donations and volunteers for each program.
Support proposal development by providing data and other requested content in support of funding proposals.

Staffing

Hire, train, and supervise Housing Case Managers, Program Assistants, and Relief Staff to ensure effective delivery of trauma-informed services.
Develop schedule and ensure shift coverage to provide service delivery points.
Serve as the first point of contact…