Donor Relations; Mid-Level Manager

POSITION TITLE:

MID-LEVEL DONOR RELATIONS MANAGER

DEPARTMENT: DEVELOPMENT

STATUS: REGULAR FULL-TIME; NON-EXEMPT HOURLY

SUPERVISOR: ASSISTANT DIRECTOR OF DEVELOPMENT

The Mid-Level Donor Relations Manager cultivates, stewards, and strengthens relationships with an assigned portfolio of approximately 800–1,500 donor households contributing between $1,000 and $4,999 annually. Through personalized engagement, stewardship, and strategic communication, the position helps donors understand the impact of their giving while supporting donor retention, revenue growth, and advancement to major giving opportunities. The position is responsible for achieving annual portfolio growth goals and works collaboratively with Development team members to advance fundraising objectives throughout the Northwest Division.

• Manage relationships with an assigned portfolio of mid-level donors including driving to offsite meetings and events.
• Provide timely acknowledgments, appreciation calls, impact updates, and stewardship communications.
• Respond promptly and professionally to donor inquiries.
• Invite donors to events, tours, and engagement opportunities.
• Ensure donors feel informed, valued, and connected to the mission of The Salvation Army.

• Monitor donor giving and engagement trends to identify opportunities for retention and growth.
• Identify and refer qualified donors to Donor Relations Director and Major Gift portfolios.
• Support annual portfolio revenue growth goals.
• Maintain portfolio health through ongoing donor engagement and stewardship.

• Maintain accurate donor records and document meaningful donor interactions in the CRM.
• Coordinate gift documentation, including stock gifts and donor acknowledgments.
• Analyze donor activity and prepare reports to support fundraising strategy.
• Ensure donor information is managed in accordance with organizational standards and confidentiality requirements.

• Partner with Development team members, officers, and staff to strengthen donor relationships and fundraising outcomes.
• Support fundraising campaigns, special events, and other development initiatives as assigned.

• Follow all safety and driving requirements.

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of three years of experience in fundraising, donor relations, customer service, communications, or a related field.
• Demonstrated success building relationships and providing exceptional customer service.
• Experience working with donor databases or Customer Relationship Management (CRM) systems preferred.

• Commitment to The Salvation Army's mission and values.
• Strong relationship‑building and interpersonal skills.
• Ability to work with diverse cultures and population groups.
• Excellent written, verbal, and telephone communication skills.
• Self‑motivated, organized, and able to manage multiple priorities effectively.
• Strong attention to detail and follow‑through.
• Ability to analyze information and identify opportunities for donor engagement and growth.
• Professional judgment when handling confidential information.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated initiative, adaptability, and problem‑solving skills.
• Strong use of the English language in verbal and written communication.
• Ability to work in a fast‑paced environment and maintain poise under pressure.
• Customer service mindset.
• Ability and willingness to keep information confidential.
• Ability to pass and follow The Salvation Army’s Protect the Mission program elements to ensure the safety of minors and vulnerable adults.
• Driving:
  Must possess a valid State of Washington driver's license, be able to pass the Salvation Army motor vehicle report standards and be at least 21 years of age.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with donor databases or CRM systems;
  Blackbaud preferred.
• Canva or desktop publishing experience preferred.
• Familiarity with…