Donor Relations; Mid-Level Manager

POSITION TITLE: MID-LEVEL DONOR RELATIONS MANAGER
DEPARTMENT: DEVELOPMENT
STATUS: REGULAR FULL-TIME; NON-EXEMPT HOURLY
SUPERVISOR: ASSISTANT DIRECTOR OF DEVELOPMENT

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food, shelter opportunities, and almost everything in between.

We are committed to being an efficient and effective network of local offices that make up a huge Western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.

We welcome you to find your place to offer opportunities for people in need!

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

The Mid-Level Donor Relations Manager cultivates, stewards, and strengthens relationships with an assigned portfolio of approximately 800–1,500 donor households contributing between $1,000 and $4,999 annually to The Salvation Army.

Through personalized engagement, stewardship, and strategic communication, this position helps donors understand the impact of their giving while supporting donor retention, revenue growth, and advancement to major giving opportunities. The position is responsible for achieving annual portfolio growth goals and works collaboratively with Development team members to advance fundraising objectives throughout the Northwest Division.

Donor Stewardship & Engagement

• Manage relationships with an assigned portfolio of mid-level donors including driving to offsite meetings and events.
• Provide timely acknowledgments, appreciation calls, impact updates, and stewardship communications.
• Respond promptly and professionally to donor inquiries.
• Invite donors to events, tours, and engagement opportunities.
• Ensure donors feel informed, valued, and connected to the mission of The Salvation Army.

Portfolio Management & Growth

• Monitor donor giving and engagement trends to identify opportunities for retention and growth.
• Identify and refer qualified donors to Donor Relations Director and Major Gift portfolios.
• Support annual portfolio revenue growth goals.
• Maintain portfolio health through ongoing donor engagement and stewardship.

Donor Records & Reporting

• Maintain accurate donor records and document meaningful donor interactions in the CRM.
• Coordinate gift documentation, including stock gifts and donor acknowledgments.
• Analyze donor activity and prepare reports to support fundraising strategy.
• Ensure donor information is managed in accordance with organizational standards and confidentiality requirements.

Collaboration

• Partner with Development team members, officers, and staff to strengthen donor relationships and fundraising outcomes.
• Support fundraising campaigns, special events, and other development initiatives as assigned.

Safety:

• Follow all safety and driving requirements.

Perform other job-related tasks and functions, as assigned.

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of three years of experience in fundraising, donor relations, customer service, communications, or a related field.
• Demonstrated success building relationships and providing exceptional customer service.
• Experience working with donor databases or Customer Relationship Management (CRM) systems preferred.

• Commitment to The Salvation Army's mission and values.
• Strong relationship‑building and interpersonal skills.
• Ability to work with diverse cultures and population groups.
• Excellent written, verbal, and telephone communication skills.
• Self‑motivated, organized, and able to manage multiple priorities effectively.
• Strong attention to detail and follow‑through.
• Ability to…