Digital Learning Assistant; Seattle Housing Authority - ACC Member

Americorps Digital Learning Assistant

The American Connection Corps (ACC), an Ameri Corps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

The mission of the Seattle Housing Authority is to enhance the Seattle community by creating and sustaining decent, safe and affordable living environments that foster stability and self-sufficiency for people with low incomes.

The Ameri Corps Digital Learning Assistant supports digital access and learning in low‑income housing communities. This role ensures computer labs are welcoming, functional, and well‑maintained while helping residents build confidence with technology. The position also strengthens community engagement by recruiting and training resident volunteers, supporting digital navigation needs, and maintaining essential technology systems such as mobile lab checkout apps.

All activities will be performed under the guidance and supervision of program staff.

Key Responsibilities

• Lab Management — Assist staff with operating and maintaining computer labs in low income housing communities, ensuring spaces are welcoming, functional, and accessible.
• Volunteer Recruitment — At staff direction, train and support resident volunteers to support lab operations and maintain consistent open hours.
• Volunteer Training — Train volunteers to open, monitor, and assist in the labs, including basic troubleshooting and resident support.
• Resident Support — Provide basic help with computer use, email setup, printing, and simple troubleshooting.
• Digital Skills Instruction — Assist residents in learning foundational computer skills such as navigation, typing, internet use, and accessing online services.
• Digital Navigation — Support residents with digital navigation services, including accessing benefits, job applications, and online housing resources by providing information, coaching, and referrals as appropriate.
• Device Maintenance — Assist staff with performing basic updates on desktops, laptops, and tablets to keep equipment secure and functioning well.
• Mobile Lab Management — Assist staff with maintaining and supporting the mobile lab app used for device checkout and tracking.
• App Maintenance — Assist staff with maintaining and updating approved service tracking applications used to support program operations and ensure accurate service data.

The Ameri Corps Member serves in a direct service and capacity-building role. The Member may not independently manage computer lab operations, supervise staff or volunteers, perform advanced information technology administration, engage in fundraising or grant writing, or perform duties that duplicate, displace, or supplant employees or contractors.

Learning & Development Opportunities

• A two-week-long virtual orientation with the national cohort to kick off the service year.
• A week-long, in-person national Winter Institute convening with your ACC cohort — travel, lodging, and a per diem stipend are fully covered.
• Twice-monthly virtual training on skills for service, including project management, asset-based community development, grant writing, and serving vulnerable populations, plus self-paced curricula with opportunities to earn badges and credentials.
• A structured community listening tour at the start of service to understand local needs, assets, and opportunities.
• Dedicated 1:1 support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development.
• Access to a national network of ACC Members, alumni, and community partners.