Community Resource Navigation Supervisor

MISSION

Family Works partners with families to alleviate food insecurity and ensure they have resources and support to overcome systemic barriers to equity, build stable communities, and thrive.

The Community Resource Navigation Supervisor operates the Community Connection and Resource Navigation Program at Family Works locations and satellite sites throughout North Seattle. The Community Resource Navigation Supervisor identifies, secures, and cultivates partnerships with aligned community programs in areas like health services, education, housing, family support, food justice, etc., throughout the North Seattle service area.

The Supervisor directs staff and volunteers effectively to ensure that community needs are met through the timely provision of quality programming, relevant information, and resources for referral and support. The Supervisor ensures program design, delivery, and evaluation are aligned with strategic and operating goals articulated in Family Works’ strategic plan.

This position provides oversight and support to staff, programming, services, and volunteers that are based at the Family Resource Center’s main location in Roosevelt, Wallingford Food Bank, Seattle Public Schools locations and a growing number of satellite and mobile services locations, affordable housing communities, and other community partner institutions. In addition, the Community Resource Navigation Supervisor will develop and strengthen partnerships and services that provide family support and meet essential needs for families furthest from racial, economic, and food justice.

The Supervisor will demonstrate and model strengths-based, respectful interactions with Family Works’ community and demonstrate leadership in promoting values-based learning and skills toward anti-racist, culturally responsive, and program participant-centric practices.

The Supervisor will be guided by the Principles of Family Support and the National Family Support Network’s Standards of Quality for Family Strengthening and Support and will promote these principles among staff, community partners, volunteers, and program participants for program design and implementation. This position currently oversees a team of full-time staff positions. The Community Resource Navigation Supervisor will have manager-on-duty responsibilities, which are scheduled in coordination and partnership with the management team.

This role is primarily based at the Family Resource Center in the Roosevelt neighborhood and the Wallingford Food Bank, and at satellite site locations (for example, Seattle Public Schools, and St. Luke’s). This employee will report to the Supportive Family Programs Manager.

The individual must be able to carry out each of these essential duties successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Recruit, train, supervise, and support staff, both paid and unpaid (volunteers) to meet program needs and objectives. Staff serve in both on and offsite roles, including in programs/services that are operated jointly across food access and family support program units. Provide intensive and hands- on support of staff, volunteers, and interns. Facilitate strong communication and collaborative operations among these teams, in partnership with the Supportive Family Programs Manager, Food Bank Manager and other program staff.
• Develop, cultivate, and steward program partnerships and collaborations within the community. Strategic partnerships include multiple affordable housing organizations, school communities & the Seattle Public Schools district at-large, King County Public Health, and City of Seattle agencies, among others.
• When necessary, provide direct services, facilitation, and coordination to support Community Resource Navigators based in schools, the Family Resource Center, the Food Bank, and other mobile/satellite locations.
• Ensure a safe and healthy environment for participants and staff. Promote awareness and contribute to creating and strengthening safety protocols, while ensuring a…