RCM; Resident Care Manager

The position is responsible for highest level of resident care by ensuring the station is managed in accordance with company policies and procedures as well as local, State and Federal regulations. Additionally, ensure the day-to-day staff pool need is met, trained and are performing and functioning at a high level in order to provide the best care for our residents.

The role of the RCM is a supervisory position which ensures the nursing department is fully staffed and functional in order to carry out resident care plans. Liaise with Staff Development Coordinator to ensure in-service training and onboarding orientation are done correctly. Actively participate in committees, programs, reports and measures directed by the Director of Nursing in order to comply with all skilled nursing facility (SNF) regulations pertaining to Nurse Practice Act and Resident Bill of Rights at all times.

• Follows the Kin On Health Care Center policy, oversee the Station’s daily operation and nursing care practice.
• Participates in the Quality Assurance, Assessment, and Improvement Committee monthly meeting and provides monthly report accordingly.
• Collaborates with various internal/external teams & members such as Human Resource, Administrator and outsourced functions on recruitment, hiring and firing, reorganizing team structure, maximize skill competencies & work performance; address skill, workflow/plan, training and educational deficiencies.
• Demonstrates compassionate and caring personality trait as well as leadership abilities.
• Collaborates with leadership team and demonstrates ability to supervise and provide directions in problem‑solving process at Station and at the whole facility level.
• Assists DNS with maintaining all records of narcotic medication (Schedule II & III) administration, destruction, and disposal records as required by the Federal, State, and DEA board regulations.
• Collaborates with DNS to review, respond and ensure Pharmacist Consultant recommendations are implemented as needed.
• Collaborates with DNS to actively participate in pharmacy services and management to ensure timely and safe delivery, destruction, administration and of medications.
• Collaborates with DNS, following Kin On Health Care Center reporting policy to actively report, maintain, support and ensure completion of and corrective actions made for
  • Fall report
  • Incident report
  • Physician Orders
  • Patient progress
  • Discharge summaries and transfer notes
  • Admissions process
  • Quarterly Care Plan
  • Medication records
• Ensures the individualized care plan was created, reviewed, and updated in a timely fashion for all the residents in the Station.
• Supports DNS to keep SNF compliant with all state, local and federal regulations, the Washington Nurse Practice Act, HIPPA, OSHA, Fire code and Resident Bill of Rights at all times with the support of internal departments and external resource.
• Provides all necessary documentation for State Survey process.
• Projects, plans and schedules Station nursing staff.
• Promotes efficient staffing practices, minimizes unnecessary overtime, and helps resolve workplace conflicts effectively.
• Supervises, manages and develops floor nursing staff such as RNs, LPNs and CNAs to improve and maintain team function, morale and utility.
• Works with leadership team at Kin On Health Care Center to perform staff evaluation.
• Assists with handling the functions which may include ongoing educational programs and training, environmental and infection control activities, technology programs, etc.
• Meets with and audits staff from all shifts at a regular interval to assess skills need and other deficiencies and ensures operation of the Station is at maximum capacity.
• Evaluates and ensures the individualized and updated nursing care plan was maintained for all residents at the Station. Calls for Station meeting as needed to provide health status update and any health care issues to resident and family as required.
• Assigns and instructs Licensed Nurses to participate & write resident care plan and conduct any special Station meeting as needed.
• Provides input and assess needs of residents for Restorative Program.
• Ensures eMAR and Physician Orders are…