Community Health Services Supervisor

Introduction

Children’s Hospital Los Angeles (CHLA) is a national leader in pediatric care, ranked among the top 10 pediatric hospitals in the nation. It offers more than 350 programs and services designed specifically for children, delivering family‑centered care half a million times each year.

The Supervisor, Community Health Services will oversee the day‑to‑day activities of a team of community health workers focused on Enhanced Care Management. The role involves providing direct support in managing patient challenges, collaborating with management to build the team, and ensuring the delivery of high‑quality patient care. The incumbent will work closely with the Manager to coordinate personnel administration, provide administrative support to the administrative leadership, and assist in leading staff meetings.

Additionally, the Supervisor will oversee Community Health Worker activity, attend leadership meetings, and demonstrate a commitment to a patient and family‑centered model of care.

• Supervise the day‑to‑day activities of a team of community health workers focused on Enhanced Care Management.
• Provide direct support in managing patient challenges and facilitating access to resources and referrals.
• Collaborate with management to build and develop the team, ensuring alignment with organizational goals and objectives.
• Coordinate personnel administration, including hiring, training, and performance management.
• Provide administrative support to the administrative leadership, including scheduling, documentation, and reporting.
• Assist in leading staff meetings, providing guidance and support to team members.
• Attend leadership meetings to provide input and contribute to decision‑making processes.
• Demonstrate a commitment to a patient and family‑centered model of care, promoting a supportive and inclusive environment for patients and their families.

• 3+ years of experience in administrative and/or community‑based experience in a medical/clinic setting or community‑based organization, including at least 1 year of experience working directly with patients and/or clients.
• Supervisory/leadership experience preferred.
• Deep knowledge of how to manage patient challenges, access resources, and make referrals.
• Strong empathy, compassion, and management abilities.
• Excellent communication and interpersonal skills.

Bachelor’s degree in Public Health, Health Administration, Child Development, Social Work, or similar discipline preferred or equivalent experience preferred.

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description.

Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.