Investigation Specialist II , Global Product Verification; GPV

Global Product Verification Investigator

The Global Product Verification (GPV) team is Amazon's premier product authentication and verification team, protecting marketplace integrity through comprehensive product verification systems. We specialize in seller verification, strategic product procurement, and implementing comprehensive authentication standards. By focusing on PQ metrics, we tackle critical challenges including counterfeit prevention, expiration compliance, and product condition accuracy. Through collaborative partnerships with internal and external stakeholders, we ensure Amazon remains the most trusted destination for authentic products worldwide.

As a GPV Investigator, you will be part of a team responsible for inspecting and auditing products sold by third-party sellers on  store for various defects impacting Amazon's customers. You will leverage various tools (microscopes, x-ray, et al), systems, standard operating procedures and job aids to assist in identifying product quality defects across a range of programs.

Key areas of responsibility of this role include:

• Meeting weekly investigative targets established by leadership.
• Meeting weekly quality assurance goals as defined by leadership.
• Identifying opportunities to improve our internal processes and procedures to help streamline our day-to-day operations.
• Working closely with leadership and Sr. Investigators in identifying trends and themes to assist our internal customers, Product Quality stakeholders, in driving upstream improvements in Seller quality metrics, and overall cx.

A day in the life as a GPV Investigator 2 includes:

• Conducting product investigations.
• Following established investigation procedures.
• Focusing on low to medium complexity issues.
• Updating investigation tracking systems.
• Attending team meetings.

The role focuses on building expertise in Global Product Verification (GPV) investigation techniques, which involves verifying that products meet global quality standards, analyzing product deviations, conducting product investigations across international markets, and contributing to GMP compliance and the overall quality system.