Veterans Claims Examiner (Senior Quality Review Specialist

Job Title

Veterans Claims Examiner (Senior Quality Review Specialist)

Specific duties include:

• Serves as a lead reviewer for national STAR reviews including appeal reviews and special focus reviews including the review of recons from STAR quality reviews and conducts quality reviews of the work performed by Quality Review consultants to provide internal oversight of the VBA national QRT and QA programs.
• Conducts or leads studies, analyzes findings, and makes recommendations on VBA's Quality Review Team and various QA programs and may develop implementation plans for activation of associated projects, assuring logistical and cost-benefits issues are fully addressed.
• In-depth knowledge of laws, regulations, and procedures about the administration of claims for VA compensation and related benefits. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as internet tools, manuals, and other reference material.
• Monitors the work products of VBA national quality review teams and QA programs to recommend program improvements and effect positive changes.
• Authority to make technical and administrative decisions with regulatory/statutory guidance, regulations, policies, procedures, and/or instructions to carry out the functions that support operations delivery and assist field stations with instructions for implementing policy, procedures, or training.
• Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization.
• Serves as an advisor and consultant to the supervisor on precedent determinations involving decisions on individual cases and national issues regarding technical, regulatory, procedural, and operational aspects of Compensation Service.

Work Schedule:

Full time, Monday through Friday, 8:00AM - 4:30PM

Compressed/Flexible:
Not Available

Telework:
This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:
This is not a virtual position.

Position Description/PD#:
Veterans Claims Examiner (Senior Quality Review Specialist); PD: 39934-A

Relocation/Recruitment

Incentives:

Not Authorized

Financial Disclosure Report:
Not Required