Quality Assurance Specialist

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: Quality Assurance Specialist –
Location: Olympia, WA
Schedule: Monday–Friday, Full-Time (Day Shift, In-Person)
Compensation: $62,000 Annual Salary

America Works of Washington, Inc., a socially conscious organization committed to helping individuals achieve economic self-sufficiency, is seeking a Quality Assurance Specialist to support program quality, compliance, documentation accuracy, and data integrity for a workforce development program.

The Quality Assurance Specialist is responsible for reviewing participant records, monitoring program compliance, ensuring documentation accuracy, and supporting the integrity of program reporting. This role plays an essential part in maintaining complete and accurate case files, identifying quality improvement opportunities, and ensuring program activities align with WIOA requirements, funding guidelines, and organizational standards.

The Quality Assurance Specialist works closely with Career Coaches and the Career Success Team to support accurate enrollment, documentation, performance tracking, and successful program outcomes. This position receives day-to-day functional guidance from the Director of Compliance.

Women, minorities, bilingual or multilingual candidates, and individuals with experience supporting underserved communities are strongly encouraged to apply.

• Review participant files, case notes, documentation, and records to ensure accuracy, completeness, and compliance.
• Monitor program quality and ensure alignment with WIOA requirements, funding requirements, and organizational policies.
• Review participant exits, credentials, measurable skill gains (MSGs), and other required performance documentation.
• Identify documentation gaps, compliance concerns, and opportunities for process improvement.
• Participate in quality assurance reviews, audits, and corrective action activities.

• Maintain accurate and complete participant records and case files.
• Verify data entry and ensure required documentation is completed accurately and timely.
• Support data quality initiatives and performance reporting accuracy.
• Participate in cross-verification processes to review and validate team members' work.
• Ensure confidential participant information is handled appropriately.

• Collaborate with Career Coaches, program staff, and leadership to resolve documentation and compliance issues.
• Provide guidance and feedback to improve documentation practices and program consistency.
• Support the Career Success Team by ensuring accurate records and compliance processes so staff can focus on participant service delivery.
• Participate in team meetings, trainings, and continuous improvement efforts.

• Associate or bachelor's degree in business administration, public administration, human services, compliance, workforce development, or related field preferred; equivalent combination of education, training, and relevant experience will be considered.
• Experience in quality assurance, compliance, eligibility determination, case management, administrative review, or a role requiring strong attention to detail and data accuracy.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills, professional demeanor, sound judgment, and attention to detail.
• Ability to interpret and follow policies, procedures, contracts, and program requirements.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
• Familiarity with CRM software, Microsoft Teams, One Drive, SharePoint, or similar systems preferred.
• Ability to maintain confidentiality and handle sensitive participant information.
• Passion for supporting individuals from underserved communities, including public assistance recipients, justice-involved individuals, individuals with disabilities, and individuals experiencing homelessness.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off Package
• 401(k) with Employer Matching After One Year
• Great team environment and work-life balance
• Opportunity to support a meaningful mission helping individuals achieve self-sufficiency through employment

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This position is currently accepting applications.