Quality Program Manager — AI-Driven Customer Support
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-08-23
Listing for:
Amazon
Full Time
position Listed on 2026-08-23
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Amazon’s eero division seeks a Quality Program Manager to lead quality initiatives within the customer support organization in Seattle. You will set QA standards, oversee reviews across internal teams and vendor partners, and translate findings into actionable improvements using data and AI tools.
You will collaborate with Learning & Development, calibrate reviews, monitor trends, and report program health to senior leadership while exploring scalable automation to enhance customer experiences.
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