Assistant Property Manager I - Meridian Manor, First & Vine

Assistant Property Manager I

Through the development, ownership, and operations of affordable housing properties, Bellwether Housing has been a trailblazer in transforming the lives of lower-income individuals and families in our region. As the largest non-profit housing provider in the Pacific Northwest, Bellwether is a leader in state and local housing policy issues, an innovator in financing and housing development strategies, and a trusted partner to a diverse array of organizations in our community, while providing resident and real estate development services to other mission-driven non-profits around Western Washington.

The Assistant Property Manager I is responsible for assisting the property manager in the overall operations of both properties, including resident satisfaction, retention, and full resident lifecycle activities. In this role, you'll contribute to an environment that inspires a high level of service for residents, increasing access to opportunities and resources that support resident stability.

The Meridian Manor Apartments are located in Northgate and have 109 units. The First and Vine Apartments are located in Downtown Seattle and have 82 units. Both properties are Senior buildings, and all units are HUD Section 8 units.

Onsite, Monday-Friday, 8:30 am - 5:00 pm. The final schedule will be determined by the supervisor.

Leasing

• Conduct regular market studies and recommend marketing activities to increase occupancy.
• Utilize Knock for prospect management, meeting internal benchmarks for engagement.
• Answer inquiry calls, pre-screen for eligibility, and determine which units applicants qualify for.
• Keep calendars up to date for prospect tours; schedule and conduct application intake appointments for prospects.
• Assist with all aspects of processing applications, including but not limited to employment and asset verifications, case management collaboration, subsidy inspections, etc.
• Communicate and coordinate applicants' move-in dates, times, and costs. Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software. Set up SCL accounts and ensure welcome bags are in the unit.
• Initiate contact with external referral agencies regarding vacancies, assist with the client application process, and communicate residency issues with current clients.
• Audit all new and current lease agreements and resident files for accuracy.

Recertifications

• Coordinate and facilitate the annual recertification process, including attending regular meetings with compliance specialists on the status.
• Issue monthly notices (120, 90, 60, 30) issue legal notice at the 60-day mark for non-compliant residents.

Resident Relations

• Receive and enter work orders; assist PM in ensuring work orders are completed in a timely manner and that residents are kept informed of the status.
• Assist residents with SHA paperwork, reviewing it for accuracy before submitting it to SHA on their behalf.
• Assist with generating and posting notices to residents for inspections/work to occur in the unit.
• Assist with annual housekeeping and funder inspections.

Office/Property Manager Support

• Keep all resident contact information up to date in Yardi (resident contact, parking information, etc.)
• Filing and tenant file maintenance.
• When the Property Manager is out for 3 or more days, assist in posting rents in Yardi and working with the Regional Manager on issuing legal notices.
• Perform all aspects of responding to Pest Control issues.

Building Relationships

• Actively participate and champion the 'One Team' at the site centered on Bellwether's values of accountability, belonging, and collaboration.
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.
• Create a sense of community among residents by coordinating and engaging in regular events.
• Champion and cultivate an inclusive work environment.

Minimum Requirements

• One year of prior work experience in apartment management or a high-volume customer service role.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent written and verbal…