Sr. Community Manager - Mason and Main

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

Mason and Main has an immediate opening for an experienced Sr. Community Manager! Our team members are high performers that care about customer service and exceed expectations. The Sr. Community Manager plays a critical role in our success. This role manages the day-to-day operations of 2 or more assigned properties including managing the team members, daily activities, and resources of the properties to achieve established budgeted financial and operational goals, and ensures that the operations of the properties comply with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

Being part of a team and having fun while providing excellent customer service. Manage daily operations of one large community to achieve established budgeted financial and operational goals. Control expenditures by staying within constraints of the approved budget including maintenance repairs. Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewals. Supervises property staff to ensure goals are met;

this includes hiring, training and performance management. Assist in managing the client/owner relationship by providing updates and reporting on the property’s performance and responding to owner requests as needed.

• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions,…