Portfolio Support Specialist

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

Provides administrative and operational support across a portfolio of communities by assisting with leasing processes, maintaining accurate records, supporting on-site teams, and helping stabilize operations. This role helps ensure consistency in documentation, customer service, and day-to-day operations while training, mentoring, and supporting property staff to promote operational excellence and long-term success.

• Assist with processing applications and supporting leasing documentation across assigned communities
• Maintain accurate resident files, lease records, and system data
• Ensure files are complete and comply with company policies and procedures
• Support on-site teams by helping track unit availability, lease terms, and basic property information
• Assist with preparing units and coordinating readiness for move-ins or property showings as needed
• Maintain awareness of community policies, leasing requirements, and general property information
• Provide support in responding to resident and prospect inquiries in a professional and timely manner
• Assist with handling resident requests and escalating issues when appropriate
• Support outreach efforts by helping maintain contact lists and distributing marketing or informational materials
• Assist with gathering market and competitor information as requested
• Help maintain organized work spaces, files, and shared systems
• Identify and report any inconsistencies, missing information, or unusual issues related to residents or property operations
• Maintain a professional appearance and conduct at all times
• Provide on-the-job training, guidance, and support to on-site team members regarding leasing processes, file management, operational procedures, and company standards.
• Assist with onboarding and mentoring property staff by sharing best practices and reinforcing operational consistency across assigned communities.
• Identify operational knowledge gaps and collaborate with property leadership to support employee development and process improvement.
• Coordinate and facilitate individual or group training sessions as needed to support compliance, leasing effectiveness, customer service, and administrative procedures.
• Serve as a resource for property teams by helping implement standardized processes and promoting operational best practices.
• Travel regularly between assigned communities to provide operational, leasing, training, and administrative support as needed.

• 1–3 years of experience in multifamily, leasing, customer service, or administrative support roles preferred
• Experience supporting leasing processes, resident files, or property operations is a plus
• Demonstrated ability to manage multiple tasks and maintain accuracy in a fast-paced environment
• Experience working with property management systems (e.g., Yardi, AIM, Entrata) or similar platforms preferred

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to…