Property Support Specialist

Pillar Properties has an exciting opportunity available for an Property Support Specialist to join our team at Pillar Properties!

The Property Support Specialist serves as a dynamic, portfolio-wide resource who provides coverage and operational continuity across Pillar Properties communities. This role requires a self-starter who thrives in varied environments, adapts quickly, and brings a consistently high standard of service to every interaction. The specialist will rotate between properties of varying sizes, types, and ages, stepping into Concierge, Leasing Specialist, and Resident Engagement Specialist responsibilities as needed.

Success in this role depends on the ability to build rapport quickly, represent the Pillar brand with confidence, and operate with minimal direction.

Pillar Properties is a privately-owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.

We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For AND the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021, 2022, 2023).

• Travel as assigned between local properties.
• Demonstrate a positive, professional attitude with team members, residents, and the public.
• Provide property coverage as assigned across the portfolio, adapting to the unique operational needs of each community.
• Demonstrate a positive, professional attitude with team members, residents, and the public.
• Assist with onboarding and initial training for operational roles such as, but not limited to:
  Resident Engagement Specialist, Concierge, Leasing Specialist, and Leasing Manager.
• Perform regular administrative audits and complete portfolio projects related to policies and procedures.
• Assist with any company marketing initiatives and technology testing, roll-out, or implementation as applicable.
• Perform and support day-to-day activities and property operations as assigned.
• Collaborate with management or senior leadership as needed to resolve resident concerns and complaints.
• Build rapport quickly with onsite teams, adapting to each property's culture while maintaining professional consistency.
• Exercise sound judgment and resourcefulness when navigating unfamiliar situations, taking initiative to resolve issues without waiting for direction.
• Uphold Pillar Properties service standards and brand consistency at every community, serving as a representative of the company's Quietly Awesome philosophy.
• Assist in any administrative or daily operational items onsite, such as maintenance requests, resident deliveries, reviewing and spiffing vacant homes, monitoring, and posting marketing ads, reviewing pricing and specials, and participating in regular calls as required by the team.
• Assist in administering leases, reviewing resident lease charges, enforcing lease compliance, and performing landlord obligations as directed by the Property Manager.
• Monitor prospect queue and respond to any prospect requests according to Pillar expectations.
• Handle traffic, lease homes, qualify prospects, prepare lease documentation, and complete move-in paperwork and procedures.
• Process resident move-ins and move-outs and audit entry directories as needed to ensure accuracy.
• Assist and attend resident retention events.
• Shop competitor properties and collect weekly market survey data.
• Manage the rental collection process and ensure adherence to all policies regarding financial responsibilities.
• Review and assist with month end close
• Serve as the first point of contact for resident inquiries, general conflict management, maintenance requests,…