User Research Specialist

About Shokz

At Shokz, we're redefining the listening experience through innovative open-ear audio technology. As our business continues to grow globally, we're looking for a passionate User Research Specialist to help us better understand North American consumers and accelerate product innovation through agile, localized research.

This is an exciting opportunity for someone who enjoys working in a fast-paced, entrepreneurial environment, loves interacting with people, and is eager to build research capabilities from the ground up.

• Plan and execute qualitative and quantitative consumer research projects that support marketing strategy, brand initiatives, and business decision-making across North America.
• Recruit participants for consumer and market research while building scalable, cost-effective recruitment channels and local research resources.
• Conduct agile field research to validate emerging consumer needs, sports scenarios, and market opportunities through interviews, observations, intercepts, and other in-market research methods.
• Identify localized consumer behaviors, cultural insights, and market trends to help the business better understand North American consumers.
• Collaborate closely with the Global Consumer Insights team in China throughout the research process, including research design, participant recruitment, fieldwork, insight generation, and reporting.
• Respond quickly to ad hoc research requests from regional teams and deliver actionable insights within fast-moving business timelines.
• Support research activities during sporting events, trade shows, community activations, and other offline marketing initiatives across North America.
• Continuously expand local research resources by developing relationships with agencies, communities, organizations, and alternative participant recruitment channels to improve research quality while optimizing costs.

• Bachelor's degree or above.
• 1-3 years of experience in User Research, Consumer Insights, UX Research, or Market Research.
• Experience working in multinational companies or research agencies serving global brands.
• Experience recruiting research participants and coordinating field research activities.
• Strong communication and interpersonal skills with the ability to build relationships across diverse communities.
• Fluent in English.

• Passion for sports, consumer electronics, or wearable technology.
• Familiarity with qualitative research methods such as in-depth interviews, ethnographic research, contextual inquiry, and field studies.
• Self-driven with an entrepreneurial mindset and the ability to work independently in ambiguous situations.
• Comfortable working across cultures and collaborating with global teams.
• Willingness to travel frequently across North America for research activities and events.
• Knowledge of Shokz products and open-ear audio technology is a plus.
• Bilingual in English and Mandarin is a plus, but not required.