Shift Lead; Eastlake Cafe

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

The Shift Lead’s role is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery’s vibrant cafes such wonderful spaces. The Shift Lead regularly serves as the Person in Charge (PIC) and ‘runs the floor’ by adjusting work assignments, problem-solving, and ensuring a welcoming café environment with delicious products. They deliver outstanding customer service, following the 3 Steps to Great Service at all times, and can work any shift or station for which they are trained.

The Shift Lead uses company systems proficiently, handles cash accurately, and fosters a positive, inclusive, and collaborative atmosphere in support of Grand Central Bakery’s mission, vision, and values.

This position reports to the Café Manager.

This position pays $21.30 plus tips.

Tips average $7.00 - $9.00 per hour.

Typically works 4-5 shifts on a regular basis. Schedule flexibility, including days of the week and time of day, is required. Ability to work weekends is required.

This position is not eligible for remote work.

• Delivers outstanding customer service - follows the 3 Steps to Great Service at all times. Regularly shares knowledge about product sourcing with customers and team members – demonstrating enthusiasm for Grand Central Bakery’s (GCB) mission, vision, and values. Goes the extra mile by delivering food to customers, engaging about products and specials, and anticipating customer needs. Demonstrates the ability to stay calm and maintain composure during busy or uncertain situations.
• The Shift Lead consistently works at all stations and shifts for which they are trained. Is able to complete assigned work with efficiency and accuracy. Shifts include retail opening, retail closing, office closing, sandwich bar opening, pastry baking, baking prep., and mid-shifts.
• Is the Person in Charge (PIC) as assigned and is able to ‘run the floor’ during a shift including adjusting work assignments, managing breaks, and problem solving. Has a solid understanding of GCB organizational structure and who/what/where to go for problem solving utilizing company resources such as the Emergency Manual and FMX appropriately.
• Regularly follows and trains others in the correct and safe way of working, utilizing café resources such as checklists and training documents as resources. Trains others on different stations and tasks.
• Is proficient with GCB systems including the POS, R365, and KDS and utilizes training documents and how-to guides to complete work accurately and efficiently. Places orders through R365 and vendors as assigned.
• Adheres to proper POS and cash handling procedures with a high level of accuracy.
• Makes and serves all café products to GCB specifications, including during a rush. Is able to identify products that do not meet specifications and remove them from sale.
• Demonstrates a proactive, "pitches in" mentality by volunteering to help others and improve the café environment. Takes initiative, contributes ideas, and is solutions-oriented while maintaining cleanliness through tasks such as bussing, washing dishes, and completing all necessary café cleaning duties.
• Demonstrates self-awareness by reflecting on strengths and areas for growth while actively seeking feedback and engaging in continuous learning to improve performance and develop new skills.
• Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.
• Works collaboratively with a team. Models and encourages respectful and professional channels of communication between teammates.
• Maintains competencies and demonstrates continuous application of these skills throughout the period…