Assistant Manager - Cafes

## Assistant Manager - Cafes Apply:
No Telework:
Seattle, WA:
Full time:
Posted Yesterday:
End Date:
September 28, 2026 (12 days left to apply):
REQ
- ** Job Description
**** Housing & Food Services has an outstanding opportunity for an Assistant Manager for Cafes to join their team.
**** About this Opportunity
** Assist in the leadership and management of Housing & Food Services (HFS) Retail Café operations with primary responsibility for Rotunda Café, auxiliary dining location located within the UW Medical Center.

Provide daily operational leadership for Rotunda Café, including high-volume espresso service, retail market offerings, Grab & Go programs, snacks, and the implementation and ongoing management of the Hot Self-Service Deli program. Ensure consistent delivery of quality products, exceptional customer service, food safety standards, and operational excellence within a unique healthcare campus environment.

This position provides direct supervision and leadership for Rotunda Café staff while serving as a backup resource for other HFS Retail Café operations as needed. The position supports business continuity, staff development, and operational consistency across the Retail Café program
** Key Responsibilities
** 45% Operations and Customer Service:

• Serve as the primary operational leader for Rotunda Café, ensuring successful daily execution of breakfast and lunch service Monday through Friday.  
• Manage the multi-component café operation, including high-volume espresso, Grab & Go, retail and convenience products, and the Hot Self-Service Deli.  
• Provide active floor leadership during peak service periods, maintaining approximately 90% floor presence and 10% administrative time during operating hours.  
• Ensure operations consistently meet HFS standards for customer service, product quality, cleanliness, food safety, and operational efficiency.  
• Lead implementation and continuous improvement of the Hot Self-Service Deli, including production coordination, product quality, merchandising, waste management, and customer feedback.  
• Monitor customer needs, service trends, and operational challenges unique to the UW Medical Center location and make appropriate adjustments.  
• Build and maintain positive relationships with building partners, customers, and campus stakeholders.
30% Leadership and Supervision  
• Directly supervise assigned Rotunda Café employees, including the Food Service Worker 2 - Barista, Cook Lead, and student employees.  
• Provide daily direction, coaching, training, and performance development to support productivity, quality, safety, and customer service expectations.  
• Develop staff knowledge and skills in espresso preparation, food production, retail merchandising, customer service, and food safety.  
• Schedule employees and monitor attendance and timekeeping to maintain appropriate staffing, minimize service disruptions, and control overtime.  
• Participate in recruitment, interviewing, selection, onboarding, and training, while supporting student employee development through mentorship and experiential learning.  
• Partner with the Unit Manager and HFS Human Resources to address employee relations, performance concerns, and workplace expectations.  
• Serve as a backup manager for other HFS Retail Café locations, providing operational coverage and supporting consistent training, service, product quality, initiatives, and problem solving across the program.
15% Food Production and Fiscal Management  
• Lead staff on operational policies, procedures, service expectations, and compliance with UW, HFS, Washington State Department of Health, and food safety requirements.  
• Maintain active managerial control of food safety, including food handling, temperature control,…