Seattle Retail Team Lead

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect —how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

The Retail Team Lead is a brand ambassador, generating sales by proactively engaging and connecting with our customers. This position supports day-to-day operations, leads the retail team, and promotes gear, apparel, and community outreach. As part of our new Seattle store opening in late April, we are looking to bring this person on in early April alongside the Store Manager and Assistant Store Manager to help build and launch the store from the ground up.

• Status:
  Full Time, Benefit Eligible
• Reports To:
  
  Store Manager
• Schedule:
  
  Required availability on evenings, weekends, and holidays

• Join the Store Manager and Assistant Store Manager in early April to prepare for the store’s late April launch
• Support pre-opening setup including visual merchandising, inventory receiving, and establishing operational processes
• Help recruit, onboard, and train the store team ahead of opening day
• Create an elevated, upbeat, welcoming experience for customers
• Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions
• Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry
• Strengthen our brand presence by encouraging customers to engage with social networking sites and email list
• Educate customers on brand history, products, offers, promotions, and events
• Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy
• Handle customer service complaints, refunds, and questions, assuring customers are satisfied
• Answer phone and email questions, including notifying customers promptly regarding restocked product and special orders

• Execute visual merchandising for gear and apparel
• Support community events and social media campaigns
• Execute opening and closing procedures according to company best practices
• Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house
• Apply knowledge of retail KPIs to make decisions that drive achievement of established sales targets
• Execute all operational processes effectively and efficiently including shipment processing, back stock replenishment, inventory counts, loss prevention
• Ensure that health, safety, and security rules are followed

• Act as a liaison between store associates and store leadership to create a fun and collaborative work environment
• Function as Manager on Duty (MOD) when other managers are not present
• Demonstrate desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
• Support the recruitment, onboarding, training and development of the store team
• Suggest and organize team building activities
• Contribute to a positive working environment by being approachable, respectful, responsible, and team oriented
• Perform…