Shop Technician; Part Time

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, Moto Sport, and Steepand Cheap—aim to supply our customers with the gear, knowledge, and inspiration needed to explore the outdoors. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized expertise, lightning‑fast and accurate fulfillment, and inspirational, informative, and community‑centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

Backcountry is seeking a Skilled and Knowledgeable Retail Shop Technician to join our team. As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to company standards. Your primary objectives will be to provide high‑quality customer service by assisting with product inquiries, offering technical support, and selling merchandise to customers.

• Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboarding gear, watercraft, camping gear, and other outdoor equipment.
• Perform quality assurance checks on all products prior to customer delivery.
• Assist customers with technical support and product inquiries.
• Provide support to sales associates with product knowledge and recommendations.
• Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
• Work collaboratively with the team to meet sales goals and provide exceptional customer service.
• Participate in ongoing training and development to stay up‑to‑date on industry trends and products.
• Assist on the sales floor as needed.
• Assist the Store Manager in opening and closing the store as needed.
• Ensure the store is properly secured and alarm systems are functioning correctly.
• Manage cash and credit card transactions, and perform daily cash reconciliation.
• Perform other duties as assigned by management and the Lead Shop Technician.

• 1+ years of experience in a retail shop technician or similar role.
• Strong mechanical aptitude and technical skills with outdoor gear and equipment.
• Excellent customer service skills and ability to communicate effectively with customers.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Knowledge of the latest industry trends and products.
• Flexibility to work odd hours, including weekends and evenings.
• Ability to lift up to 50 pounds.
• High school diploma or equivalent.
• Technical certifications related to outdoor gear and equipment preferred.

Salary: $21.30 - $23.50 biweekly

The CSC family of brands provides equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only:
If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our hiring process. If you need assistance or an accommodation due to a disability, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.