Sr. Director, Digital Merchandising - N.com and eCommerce

Job Description

As Nordstrom celebrates 125 years of helping customers feel good and look their best, we are shaping the future of fashion retail—digital, personalized, and powered by AI. Anchored by our stores, we’re delivering a seamless experience that expresses the best of global brands and meets customers wherever and however they shop. Central to this work, the Sr. Director of Digital Merchandising for N.com

and eCommerce leads the shared merchandising team across both Nordstrom and Nordstrom Rack, operating at the intersection of product, technology, AI, and customer experience. This role drives conversion, expands choice count, and ensures our digital assortment reflects a clear, scalable Nordstrom fashion point of view.

Accountable for driving total demand, conversion, AOV, and profitable growth across sites, mobile web, and app. Lead and develop a high‑performing digital merchandising team, fostering a cohesive, intuitive digital experience spanning all categories. Partner closely with the Nordstrom Merchandising Group across all divisions to ensure online product selection, depth, and brand mix support digital goals and drive multichannel profitability. Champion the end‑to‑end customer experience— from discovery and purchase through fulfillment, pickup, and returns—working across operations, supply chain, and technology to ensure digital merchandising strategy is accountable to the full customer journey.
Shape the discovery experience as choice count scales, partnering with Product Management to ensure relevance d the integration of AI‑powered personalization and agentic commerce capabilities into the merchandising strategy, in partnership with Product and Technology. Drive site content and calendar development in partnership with Marketing to fuel demand, customer acquisition, and loyalty engagement across site and email. Identify and champion site‑wide navigation, search, and product page enhancements— in partnership with Product Management—to improve conversion and enrich the customer experience.
Develop and monitor site analytics—including product conversion rates, choice counts, and GMV by category—to measure efficacy of assortment, content, and merchandising decisions. Maintain deep expertise in the evolving e‑commerce landscape, competitive pricing, and emerging digital retail trends to continuously sharpen our approach.

• 10+ years of leadership in a top‑tier or omnichannel e‑commerce retailer, including online merchandising, buying, and/or planning experience.
• 7+ years managing high‑performing teams with demonstrated results in digital merchandising, buying, and/or planning that drive profitable growth.
• Proven P&L ownership at significant scale with the ability to translate financial accountability into clear team priorities and outcomes.
• Experience operating across a multi‑banner or multi‑channel environment, setting shared strategy while respecting distinct brand identities.
• Demonstrated ability to navigate complex, matrixed enterprises—building alignment across merchandising, technology, product, marketing, and finance.
• Working fluency in AI‑powered personalization, discovery tools, and the evolving role of agentic commerce in digital retail; comfort operating where these capabilities are actively being built.
• Proven ability to identify site process and experience optimization opportunities and motivate cross‑functional partners to execute.
• Strong analytical foundation; experience with e‑commerce analytics tools, GMV/demand drivers, and online KPIs.
• Comfort operating at both strategic and tactical levels—able to set vision and roll up sleeves.

$ – $ (dependent on location, job‑related knowledge, skills, and experience).

Medical, vision, dental, retirement, paid time off, life and disability insurance, 401(k), PTO accruals, holidays, and merchandise discount. Eligibility requirements may apply based on location and job level. Performance‑based incentives/bonuses may be available.