Field Executive - Jo Malone​/Kilian​/Frederic Malle - Seattle, WA

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including:
Estée Lauder, Aramis, Clinique, Lab Series, Origins, M
· A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

• Review retail sales targets and performance of each door on a monthly basis with ASOM.
• Analyze performance of business versus sales objectives, sales trends and competition.
• Generate sales reports.
• Ensure brand image and visual merchandising are in line with brand standards and philosophy at retail counters.
• Coordinate and execute the setup of all promotions, in-store programs and activities.
• Ensure BAs are aware of the marketing calendar and promotions.
• Give direction and specific instructions to BAs on how to do their jobs to achieve their sales goals (to individually coach BAs based on their strengths and weaknesses).

• Coordinate and execute newness, promotions and in-store program setup in collaboration with ASOM and the Store Design Visual Merchandising team.
• Monitor product trends, performance and identify potential sales opportunities for ASOM and the Marketing team.
• Ensure all go-to-market materials and promotional elements are available on time in store to support launches.
• Provide promotions report to sales & marketing team post-campaign implementation as well as competitive intelligence on competitors’ programmes.

• Assist ASOM in recruiting, onboarding, and the management of BA headcount and productivity to ensure sufficient staffing coverage for the counters.
• Ensure BAs uphold grooming standards of the brand they represent.

• Train and develop Beauty Advisor counter coaching.
• Connect with BAs both through virtual learning tools and in-store meetings to train and coach on general selling skills (e.g., how to service customers, how to upsell/cross-sell, how to improve one’s productivity).
• Coach BAs on brand stories, hero products, and other important brand-specifics for ELC brands close by on the sales floor.
• Utilize e-learning platforms, including brand-agnostic content, to coach BAs towards improving customer experience and sales productivity.
• Conduct Beauty Advisor / Generic Staff training of smaller doors.
• Collaborate closely with the Education team to develop all training and coaching materials based on touchpoints needed. Sales & Education Executives are more likely to focus on brand-agnostic topics and reinforce learnings around branded concepts first introduced by the Education Team.
• Coach and motivate BAs based on individual talents and skills to drive sales objectives and brand equity.

• Conduct initial onboarding for new Beauty Advisors in lower-tier doors to ensure that they are well-versed on their brands(s) and the travel-retail working environment.

• Spend minimum 70 percent of time in-store, working and coaching BAs.

• B.A. degree with a minimum of 3 years relevant experience, preferably in the travel retail industry.
• Well groomed.
• Good organization and communication skills.
• Good presentation skills, comfortable with virtual tools such as Zoom, Skype in addition to in-person presentations.
• Display empathy, agility with a “can-do” attitude.
• Proficient in MS Office and Excel.
• Comfortable / enthusiastic learning new technology platforms.
• Willingness to travel.
• Proven sales track record.

The anticipated base salary range for this position is $71,040.00 to $. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation…