Front Desk Associate - University Village

Summary

The Front Desk Associate is the welcoming first point of contact for customers at the store. This role handles incoming customer inquiries, greets guests, and supports day‑to‑day front‑of‑store operations to ensure a positive shopping experience. The associate works closely with sales staff and management to direct customers and facilitate appointments or services.

• Greet and welcome customers as they enter the store and provide initial assistance.
• Answer and route incoming phone calls and manage appointment scheduling.
• Assist customers with basic inquiries, direct them to appropriate sales associates, and coordinate in‑store services.
• Maintain an organized and professional front desk area, including handling lost and found items.

• 2+ years of retail or customer service experience preferred.
• Strong verbal communication and phone etiquette skills.
• Ability to multitask in a fast‑paced retail environment and provide excellent customer service.
• High school diploma or equivalent; reliable attendance and professional demeanor.