Regional Manager, West Seattle, WA Office - Store Operations

Position: Regional Manager, Greater West Seattle, WA + 1 more Office - Store Operations
## Regional Manager, Greater West Seattle, WAApply Now Get Job Matches Job IDBrand Name Tailored Shared Services, LLCJob Function Office - Store Operations Location Seattle , WALocation Name
02098 Corporate Remote The Regional Manager (RM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience.

This position reports directly to the Zone Vice President of Stores and must reside in the Greater Seattle or Greater Phoenix Area close to a major airport.

To be successful in this role individual needs to excel in the following categories.

- Leadership
- Performance
- Workplace
- Operational Excellence
- Customer Experience.
** Leadership:*
* • Sets clear expectations for store leadership and holds teams accountable to drive results.
• Models company values and leads by example as an active coach.
• Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities.
• Demonstrates consistent communication with regional team to ensure alignment between the stores and company expectations.
• Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity.
• Partners, influences, and builds confidence with internal and external stakeholders.
• Aspires to advance and invests in personal growth.
** Performance*
* • Achieves regional business plans, including sales, profitability, and other financial measurements.
• Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance.
• Develops and implements regional strategy to maximize sales and drive consistent performance results across all stores in the region.
• Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper store coverage to provide a legendary customer service experience.
• Presents opportunities with fact-based information along with recommendations for solutions or support needed.
• Manages store and regional budgets effectively.
• Understands the demographics of the market to provide insights on real estate and traffic trends.
• Conducts competitive market visits or research to create fact-based analysis.
• Leads store teams to manage local marketing events and business outreach opportunities.
• Identifies underperforming stores and develops a business plan to address effectively.
** Operational Excellence*
* • Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment.
• Prioritizes work schedule and store visits based on store performance.
• Ensures store managers are efficient at using all tools to sustain operationally sound stores.
• Stays informed on corporate communication, directives, initiatives, and policies/procedures.
• Implements in-store programs and best practices to increase efficiencies in sales, service, and operations.
** Workplace*
* • Creates an engaged and inclusive environment where opinions and contributions are recognized and valued.
• Makes employment decisions and/or recommendations to sustain high performing and diverse store teams.
• Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent.
• Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning.
** Customer Experience*
* • Ensures stores are trained on the company service model and are creating a legendary customer experience.
• Leads store teams to exceed customer expectations in all interactions and achieve a high Net Promoter Score (NPS).
• Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Evaluates…