Department Manager - Southcenter Mall

About the Role

As a Department Manager, you’ll lead and support your whole team, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You’ll oversee store operations, visual experience, customer service and profitability.

• Deliver the total OMNI customer experience, ensuring visual & commercial curation per global guidelines.
• Represent the brand positively during customer interactions.
• Analyze store performance, set sales & budget goals, and create plans to optimize results.
• Encourage team to promote products and the Customer Loyalty App (Hello Member) and sustainability initiatives.
• Manage department cost‑efficiency and oversee fitting room and checkout procedures (transactions, returns, exchanges).
• Handle administrative routines for people and operations.
• Keep up‑to‑date on fashion trends, provide product knowledge to customers.
• Recruit, onboard, develop, evaluate and retain staff; schedule, plan, and motivate the team.
• Collaborate with Visual Merchandiser team and ensure all procedures, routines, and legal requirements are followed.
• Maintain clean sales floor and back‑of‑house, ensure high‑quality visual presentation and garment care.
• Ensure proper stock levels, proper allocation, and correct price signage.
• Operate in‑store omni‑services and tech tools (Instore Care App, Click & Collect, Smart Store).
• Open and close store daily.

• Strong leadership skills with a customer‑centric mindset.
• Ambitious, effective communicator, supportive, analytical problem‑solver.
• Experience with numbers, statistics and performance management.
• Achievement‑oriented, motivated by competition.
• Experience in retail operations and visual merchandising preferred.

• Hourly base salary: $29.82 – $31.59.
• Staff discount card for H&M Group brands.
• Health, dental, pharmacy, vision coverage and employee assistance program.
• Retirement plan with company match, paid leave and parental pay.
• Voluntary benefits, commuter benefits, FSA and wellness programs.

EEOC Code: SLS. H&M is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, ethnicity, gender, age, religion, sexual orientation, or disability.

H&M values diversity and inclusion. Our hiring process considers all diversity dimensions; we support reasonable accommodations for applicants with disabilities.

At H&M, we aim to liberate fashion for the many, creating a world of self‑expression. We champion inclusion and belonging and offer extensive development opportunities worldwide.