Product Guide

Your Opportunity at ARC’TERYX

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product‑obsessed, seek opportunities to get outside and experience how our product performs, and share product knowledge authentically with guests based on their interests and needs.

You prioritize your own development, celebrate the achievements of others, and recognize that we create a better world together.

• Deliver best‑in‑class brand experience to guests through sharing technical product knowledge and supporting problem solving.
• Build a strong understanding of products and weave this information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador in‑store and in the community.
• Develop passions both in and out of the store with support of the team.
• Support elevating the guest experience by working with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in‑store experience to help drive sales.
• Maintain an open, collaborative relationship with team and store leadership.
• Participate in various store tasks as assigned by leadership.
• Answer store phones, respond to voicemails and emails; occasionally respond on Epicenter social media channels.
• Utilize the point‑of‑sale system to accurately process guest transactions, including warranties, used‑gear trade‑ins, purchases, and returns.
• Receive and unpack boxes for inventory as required.

• Passionate about delivering exceptional customer service.
• Enjoy fun at work and hold yourself accountable.
• Self‑motivated and enjoy problem solving.
• Highly flexible and adaptable when faced with ambiguity.
• Effectively balances autonomy and collaboration.
• Inspires breakthrough thinking and continuous improvement.
• Seeks best solutions, with an unwavering commitment to do what is right.
• Passion for outdoor life aligned with role.

• All employees are expected to be available for Black Friday (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, as defined each year.
• Fully accountable for executing deliverables on the Product Guide Role and Responsibilities document.
• Under direction of store leads, store manager and assistant manager, complete additional projects, duties and assignments as required.

• Available for a minimum of one open, one close and one weekend shift each week.
• Availability reflects business needs, which may change at discretion of store manager.
• Full Time – 30‑40 hours per week (5 days per week).
• Part Time – 10‑30 hours per week (2‑4 days per week).

Hourly. A reasonable estimate of the pay range is USD $20.80 – USD $23.80 at the time of this posting. Within the range, individual pay is determined by factors such as job‑related skills, relevant experience, education and/or training. The range details above reflect the base pay only and do not include our competitive bonus program and benefits.

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.