Seattle Associate Showroom Manager

Suit Shop's Seattle Showroom is looking for a full-time Associate Showroom Manager to add to the team. We welcome all experienced people passionate about fashion, suiting, e-commerce, retail and the wedding industry to consider this role.

Suit Shop is a US-based e-commerce suiting company–the first online brand of its kind, offering high quality, size- and gender-inclusive suiting at an affordable price point. With eight brick-and-mortar showrooms in Atlanta, Boston, Chicago, Columbus, Dallas, Denver, DC, Houston, Philadelphia, and Seattle along with tech-driven online sizing solutions and best-in-class customer service, Suit Shop is experiencing record growth and is excited to bring new Showroom Managers onto the team.

Suit Shop is focused on career development, and all team members access unique opportunities to participate in and learn about all aspects of an apparel tech start-up.

About Us

Suit Shop offers suiting starting at $199 made for anybody & every body. Originally named The Groomsman Suit, Suit Shop was born out of co-founder and designer Jeanne’s (not-so-great) experience suiting up her own wedding group in rental tuxedos. Childhood best friend Diana, graduate of MIT’s Sloan School of Management, joined to pioneer a new path in special-event suiting.

Since then, Suit Shop has secured a place amongst the leading wedding industry brands, expanded to serve special occasions beyond weddings as well as everyday suiting and more, and opened six physical showrooms. We’ve grown an incredibly strong online presence and suited up over 100k people. And we’re just getting started!

About this position

The role of an Associate Showroom Manager at Suit Shop involves assuming the retail management responsibility for a single showroom, ensuring exceptional operational and commercial standards within agreed budgets. Leading by example, the role focuses on maximizing and driving store sales, performance and profitability through strategies that drive store traffic, successfully completing group and individual fittings and networking with complimentary wedding brands and professionals in the area, ultimately delivering Suit Shop's key business objectives.

Job Location

2238 NW Market St, Seattle, WA 98107

Ability to reliably commute or planning to relocate before starting work. (Required)

You will…

• Achieve plan targets that will be provided monthly based on business growth trends.
• Become an expert on our product and services to deliver ultimate levels of customer service.
• Fit and talk with customers enthusiastically and resolve any issues or concerns they may have. Assist with styling suggestions, fit recommendations and up-sell opportunities. Exude the "above and beyond" brand philosophy through your customer service efforts.
• Plan and execute a post-appointment communication flow to generate sales and provide support to your showroom clients.
• Ensuring the showroom exceeds weekly online customer service ticket KPI’s providing phone, chat and email support through our portal.
• Research and regularly attend wedding expositions locally to generate new customer leads.
• Network with local wedding professionals and add new connections to Suit Shop Insider program.
• Ensure showroom replenishment procedures are in place to ensure sizing/fit options are always available to customers as they attend fittings.
• Process shipment deliveries, maintain stockroom organization. Order fulfillment for special and urgent orders in a timely manner.
• Train, develop and act as coach for all/future members of the store team to ensure high performance and productivity at all times.
• Attend monthly team meetings and provide thorough updates to the team regarding store stats and events.
• Maintain high visual standards throughout the showroom so the collection is presented in a way that delights our customers. Suit & shirt try-on samples must be pressed/dry-cleaned to ensure they are in quality shape for fittings.
• Use independent discretion, judgment, and management skills during the time at work, and in all aspects of the job role.
• Collaborate and maintain a close working relationship with Showroom…