Client & Operations Advisor

Summary

The Client and Operations Advisor combines client-facing sales and client development with back-of-house operations to ensure a seamless luxury experience and efficient store functionality. This hybrid role supports sales goals, clienteling, after-sales service, inventory management, and operational compliance.

• Deliver luxury client service across all phases of the client journey and participate in OTO appointments and private client experiences.
• Build and maintain strong client relationships through proactive engagement and clienteling to support store KPIs.
• Handle all sales and after-sales activities including returns, repairs, complaints, and escalation to management as needed.
• Execute cycle counts and annual inventory audits; maintain a clean, organized, and secure stockroom and replenish floor stock.
• Follow operations procedures for consignments, transfers, messenger deliveries, and omnichannel fulfillment; prepare and manage shipments and transfers.
• Support front-of-house presentation and visual merchandising in collaboration with the in-store visual team.

• Minimum 3 years of experience in luxury retail with both client service and operations background.
• Proven track record in sales, client development, and escalated customer service situations.
• Experience with retail systems including POS and SAP and prior sales, after-sales, or stock associate experience.
• Strong organizational, time management, communication, and presentation skills; team-oriented and adaptable.
• Ability to work a flexible retail schedule.