Produce Clerk

Position Description Metropolitan Market

Position Title:

Produce Clerk

FLSA Status: Non-Exempt

Classification: Union

Department: Operations, Produce

Reports To: Produce Team Leader

Job Summary
:
As a key member of our Produce Department, this position is responsible for customer service, sales generation, product preparation, food safety, quality control, work safety, and merchandising. Possesses adequate knowledge of produce and related products. Readily shares information and product selection advice with customers.

Essential Functions (include, but are not limited to the following):

• Participates in determining order quantities and verifying cost of goods. Participates in maintaining positive store-level vendor relations.
• Assists Produce Department management with determining product selections; performs category management functions as assigned by Produce Department management or as needed.
• Verifies items received from vendors meet company guidelines for quality, count, and condition. Processes all mis-picks, damaged goods, and credits within established guidelines and reports information to Produce Department management. Complies with stocking standards that ensure high product quality, including rotation procedures. Incorporates cleaning with stocking and rotation requirements.
• Alerts Produce Department management of incorrect billing issues.
• Participates in physical inventory on a quarterly basis, or as needed.
• Assists with the development of and maintains product displays that create an exciting marketplace; strives to develop displays that pique customer interest and impact customer buying trends.
• Assists Produce Department management with ensuring effective informational and price point signing is posted for all products; assists Produce Department management in developing effective product descriptions and establishing correct verbiage for all related signs/materials.

• Immediately greets all customers; demonstrates genuine enthusiasm and sincerity; customizes approach to meet customer needs and build rapport. Creates customer loyalty through individualized service.
• Anticipates customer needs and questions related to products; completes industry-related reading and self-education activities required to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follows through with customers, including item requests, questions, and concerns.
• Effectively shifts gears to meet customer needs; moves with ease from greeting to providing product information, up-selling, closing the sale, thanking customers, and inviting them back. Effectively assesses customers’ needs and appropriately suggests products. Offers customers opportunities to interact with products.
• Develops customer base by providing excellent customer service throughout the store; effectively secures the assistance of other store personnel as needed.
• Readily provides customers information on store layout, services, and activities (e.g., promotions and special products).
• Ensures all customer and other phone inquiries are handled with appropriate telephone etiquette, effectively providing consistent, friendly, and efficient service.
• Maintains Produce Department area in a clean, organized, customer-friendly manner; consistently provides customers a professional, upbeat atmosphere.

• Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health provisions.
• Completes daily activities as assigned or needed; ensures daily tasks and assignments are accomplished correctly and in a timely manner.
• Part…