Senior Strategic Account Executive

Overview

A Senior Strategic Account Executive (GEMS) is responsible for driving revenue growth and maintaining long‑term relationships within the Government, Education, Medical, and Strategic sectors. The role focuses on high‑value, complex telecommunications solutions—including voice, data, cloud, and managed services—tailored to the unique needs of public and institutional clients.

• Develop and execute strategic account plans for key GEMS clients.
• Identify opportunities for upselling and cross‑selling services tailored to each vertical.
• Proactively call assigned customers to coordinate periodic business reviews as defined by the customer.
• Build strong, long‑term relationships with decision‑makers, procurement teams, and technical stakeholders.
• Act as the single point of contact for assigned accounts.
• Actively manage upcoming contract expirations and track/report renewal success rate.
• Serve as the primary contact and key point of escalation for post‑sale issues, owning communication through final resolution.
• Consultatively sell complex solutions including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services.
• Lead the RFP/RFI process, ensuring competitive and compliant proposals.
• Negotiate contracts in alignment with client requirements and company policy.
• Review existing contracted services and ensure customers have copies of contracts, circuit IDs, and key personnel contact information.
• Stay informed on GEMS sector trends, procurement cycles, funding mechanisms (e.g., E‑Rate, government grants), and compliance requirements.
• Engage internal stakeholders and collaborate with sales representatives to assist with installation updates and general customer follow‑up.
• Provide periodic updates to leadership detailing best practices on customer experience initiatives.
• Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs.
• Travel quarterly or as required within the footprint for customer meetings.
• Perform other duties as assigned.

• Bachelor’s Degree or equivalent experience in sales.
• Minimum 10‑year track record of success selling large business technical solutions.
• 7+ years’ experience in systems selling, consultative sales techniques, and account planning.
• Deep understanding of Government, Education, and/or Healthcare procurement processes.
• Demonstrated success in telecommunications and internet sales to end‑user and government accounts.
• Ability to sell to C‑level executives within an organization.
• Professional business acumen in funnel management and forecasting in a CRM environment.
• Product knowledge of switched and dedicated services, including associated end‑user and carrier applications.
• Salesforce or CRM experience preferred.
• Operational understanding of telecommunications ordering, provisioning, and billing processes.
• Knowledge of general marketing principles and tools, and expertise reviewing complex legal documents such as master service agreements, service level agreements, and NDAs.
• Strong decision‑making and customer‑retention skills.
• Strong interpersonal skills.
• Detail‑oriented and highly organized, able to manage multiple tasks simultaneously.

• 401(k) retirement plan with employer match.
• Insurance options including medical, dental, vision, life, and STD.
• Paid time off / vacation starting at 80 hours per year, increasing with tenure.
• Floating holiday: 40 hours per year.
• Paid holidays: 7 days per year.
• Paid sick leave per state and local laws.
• Tuition reimbursement program.
• Employee discount program.
• Benefits listed above are for a regular full‑time position.

Base salary range: $105,000 – $108,000, plus opportunities for bonus, benefits, and commission. Targeted commissions at full attainment are $42,000 annually. Actual pay may vary based on experience and performance.

Astound is proud to be an Equal Opportunity Employer, dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, related conditions, national origin, age, disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or any other protected characteristic.