Field Account Manager - Hybrid in Washington or Oregon

Job Description – Field Account Manager – Hybrid in Washington or Oregon (2361534)

If you are located within a commutable distance to our Washington or Oregon office, you will have the flexibility to work a hybrid schedule as you take on some tough challenges.

• Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer’s expectations
• Develop and maintain solid relationships with internal partners in Centralized Service Team to manage customer service experience
• Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required
• Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
• Train customers on eServices and eCR Reporting
• Expand customer expertise and reliance on eTools to drive usage and adoption
• Maintain and provide customer information to the SAE/Analyst on service trends, myUnited
  
  Healthcare adoption, eServices adoption, eCR adoption, wellness initiatives, and improvement opportunities, etc.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support SAE/AE
• Establish and maintain solid and appropriate relationships with customers to maintain persistency
• Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre‑implementation service and eligibility issues with Implementation Management Organization
• Coordinate implementation activities such as processing transitional care cases
• Conduct enrollment meetings and customer‑sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
• Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Hold insurance license as required by law or obtain upon hire or obtain within 60 days
• 2+ years of experience with sales, account management or implementation in the insurance industry (i.e., medical, dental, vision, life only)
• A ccess to reliable transportation & valid US driver’s license

• 2+ years of proficiency in Microsoft Word, Excel, PowerPoint, and United Health Care eTools
• 2+ years of experience using communications and interpersonal skills

* All Telecommuters will be required to adhere to United Health Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives.

The hourly pay for this role will range $21.63 to $48.08 per hour based on full‑time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

United Health Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.