Voluntary Solutions Manager

Job Description

The Voluntary Solutions Manager (VSM) reports to the Director, Voluntary Solutions and is responsible for managing new issue benefit communications in a designated territory. The VSM provides leadership and direction for all benefit communications fulfillment in a defined market to achieve high‑level performance, expense management objectives, and high‑quality delivery of benefit communications.

• Provide leadership and direction to brokers and clients for all benefit communications, digital and virtual enrollment strategies.
• Define enrollment strategy for new‑issue clients and set expectations for future enrollment events.
• Promote virtual enrollment capabilities and resources available to Sun Life clients.
• Collaborate with sales and marketing in support of finalist presentations and serve as primary interface with clients and brokers, building trust and confidence to drive enrollment results.
• Advise on all aspects of benefit communication and enrollment strategies for the client, including determining tools and resources, developing a success timeline, reviewing benefit administration platform, providing content and marketing materials, and managing expense and resource management for enrollment events.
• Engage sales reps, brokers, and clients to determine the most effective way to enroll, onboard, and administer their employees.
• Demonstrate deep working knowledge of voluntary products and act as a product expert during prospecting calls.
• Identify early eligibility for benefit administration requirements and resourcing for brokers and clients with internal teams.
• Maintain working knowledge of the SH claims process and capabilities.
• Lead demos and finalist presentations for Sun Life digital capabilities including Pasito, Virtual Enrollment Meetings, Benefits Explorer, etc.
• Identify opportunities within the BIF for dental/voluntary cross‑sales and promotion of dental networks in market.
• Manage tech credit, subsidy, and implementation fee management.
• Analyze and adhere to the budget and expenses for managed benefit communications events.

• Strong organizational skills, accurate and detail oriented.
• Collaborative workstyle and comfortable navigating across multiple business units.
• Excellent communication and presentation skills with ability to represent Sun Life effectively.
• Ability to manage competing priorities and work effectively and independently within time constraints.
• Strong decision‑making, analytical skills and creative problem‑solving capabilities.
• Demonstrated ability to work independently in alignment with business unit priorities.
• Must be able to travel to sales offices for meetings and broker meetings and enrollments in the field.
• High school degree required; college degree preferred.
• Bi‑lingual skills would be beneficial.
• 3‑5 years of employee benefits insurance experience preferred.
• Licensed in Life and Health or ability to obtain a license within 3 months of hire.

National Salary Range: $73,200 - $109,800. The base salary will be determined based on individual skills, qualifications, experience, education, and geographic location. This position is eligible for a discretionary annual incentive award based on performance.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including fair‑chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email  to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:
Sales - Distribution Support

Posting End Date: 19/06/2026