National Sales Support and Account Manager

A Day in the Life of the National Sales Support and Account Manager:
This position will support National Sales Leadership with National Sales special projects & initiative management and logistics approximately 50% of the time. This role will function as a National Sales account manager for specific National Sales Accounts, which will account for approximately 50% of their working hours. This position will report to the leader of Account Management within the National Sales organization with a dotted line responsibility to the SVP and VP of National Sales.

• Special project management of national sales initiatives as assigned
• Cross‑functional meeting support including scheduling, documentation, follow‑up action
• Special event planning, implementation, logistics, communications
• Sales reporting as assigned
• Sales exceptions tracking and follow‑up actions required
• Customer appreciation program management, such as holiday recognition
• Assist with the cross‑functional distribution of restricted sales address list
• Be the first point of escalation for the Account Management team for assigned accounts
• Review existing contracted services and ensure customer has copies of contracts, circuit IDs, and key personnel contact info including NOC, billing, and care
• Actively manage upcoming contract expirations and track/report renewal success rate
• Serve as primary contact and key point of escalation for post‑sale issues that arise and own communication link to customer through final resolution
• Serve as key stakeholder and work with sales rep to help as needed for installation updates and general customer follow‑up
• Provide periodic updates to leadership detailing best practices on customer experience initiatives
• Quarterly and/or periodic travel within footprint for customer meetings
• Other duties as assigned

• Education:
  
  2-4 year college degree or equivalent experience
• Experience:
  
  Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media, or similar customers

• Expert familiarity in reviewing complex legal documents, including master service agreements, service level agreements, and non‑disclosure agreements
• Demonstrated success in telecommunications, including strategic and large business customers, especially Carrier, Cellular and Media customers and services
• Strong ability to communicate at all levels within an organization
• Experience in account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long‑range account management strategies
• Professional business acumen in reporting and database use
• Operational understanding of telecommunications ordering, provisioning, and billing processes
• Strong skills necessary for decision making and maintaining customer retention
• Strong interpersonal skills
• Very strong, at minimum intermediate level of Microsoft software including Excel, PowerPoint, Word
• Must possess time‑management and problem‑solving skills, be able to multi‑task, and prioritize
• Must possess a high sense of urgency, be detail oriented, and analytical
• Must possess the ability to make decisions confidently based on analysis of available information and impact on business operations
• Must possess the ability to take ownership of a problem and move toward closure and anticipate future needs or events and work to identify alternative/contingency plans

• 401k retirement plan, with employer match
• Insurance options including medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation:
  Starting at 80 hours per year, increasing with tenure
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave:
  Dependent on state and/or local laws
• Tuition reimbursement program
• Employee discount program

Base Salary:
The base salary range for this position is $80,000 – $90,000 annually, plus opportunities for bonus and benefits, if applicable. Actual pay will vary and may be above or below the range based on relevant skills, experience, and capabilities.

• Take care of our customers
• Take care of each…